Print and workflow automation are at the forefront of all discussions surrounding the print shop of the future — particularly regarding the front and back end systems. In the past, the front- and back-end have been two distinct systems, basically what you see and what you don’t see. Now, they are converging together driven by the need for print automation solutions. A better understanding of these trends can help you when working with a customer and presenting print shop automation solutions and services. Today, we explain a brief overview of these industry changes. (more…)
As an educator, my summers should be typically lighter with school sessions out. But since I represent Konica Minolta at the popular International Society for Technology in Education (ISTE) conference each June, I get to teach administrators and educators about the latest technologies for educators we offer and hear from them about the hot issues on their minds. I recently attended ISTE 2017 in San Antonio, TX – along with about 20,000 other attendees – and learned a great deal from them myself. (more…)
File sharing solutions are ubiquitous now. If you run a Google search for “online file sharing services,” you’ll get pages of possibilities returned like secure file sharing, secure file transferring, virtual data rooms, Google drives and every other imaginable solution out there. In today’s high-tech world, businesses of all verticals, but especially legal, deal with sensitive data understand the importance of sharing files securely. With the likes of Konica Minolta and Workshare file sharing solutions, we’ve come a long way in how we now protect our client and customer data. (more…)
As more and more core parts of our clients’ business have moved online or into the cloud, they have become increasingly concerned with cyber security. Malware, vulnerabilities and hacking have become part of their most pressing concerns, not something they’re content to simply leave to the IT guys.
This rapidly evolving security threat environment calls for a more comprehensive information security approach that goes beyond systems management to active protection. Thus, we’ve evolved our managed IT services and tweaked the name to go with the change: we’re now All Covered Care – Secure and Protect. (more…)
The Association for Information and Image Management (AIIM) recently conducted a survey to better understand the needs of businesses regarding information management and whether they’ve made enterprise content management part of their digital transformation in 2017. According to the survey, return on investment (ROI), increased productivity, compliance and risk mitigation are key focus areas for businesses that are looking to better manage their information. (more…)
Generating a steady stream of revenue and ensuring document security are big objectives for a business of any size to survive. But many of them – especially small businesses – neglect to adopt a comprehensive means for tracking multifunction printer (MFP) usage and recovering costs. Additionally, many businesses don’t take the necessary precautions to protect and secure files across their organization. The result? They’re tossing a bundle of valuable funds into the wind while leaving their organization open to security breaches and threats. (more…)
What can we do about global warming? That’s the question individuals, corporations and organizations are being challenged to ponder today in honor of World Environment Day 2017. Celebrated annually, World Environment Day is the United Nations’ annual push to promote awareness and action for the protection of our planet.
The world is changing. It’s a fact. Think about it, in your lifetime, you may have seen computers shrink smaller yet more powerful, phones move from rotary dial and party lines to devices that comfortably fit in your hand and hold more computing power than the computers that sent men to the moon.
What if you and your law firm haven’t kept up with the times and haven’t yet embraced the right legal technology to improve your firm’s productivity? You can bet your client has and they expect you to be not only savvy with today’s technology, but to be innovative. (more…)
History was made in Vienna. The inaugural gathering of Konica Minolta’s PROKOM user community brought together production print experts and users to connect, learn and grow with like-minded people and businesses. (more…)
Konica Minolta has very loyal customers.
Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.
This says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.
Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.
To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.