The Association for Information and Image Management (AIIM) recently conducted a survey to better understand the needs of businesses regarding information management and whether they’ve made enterprise content management part of their digital transformation in 2017. According to the survey, return on investment (ROI), increased productivity, compliance and risk mitigation are key focus areas for businesses that are looking to better manage their information. (more…)
Generating a steady stream of revenue and ensuring document security are big objectives for a business of any size to survive. But many of them – especially small businesses – neglect to adopt a comprehensive means for tracking multifunction printer (MFP) usage and recovering costs. Additionally, many businesses don’t take the necessary precautions to protect and secure files across their organization. The result? They’re tossing a bundle of valuable funds into the wind while leaving their organization open to security breaches and threats. (more…)
What can we do about global warming? That’s the question individuals, corporations and organizations are being challenged to ponder today in honor of World Environment Day 2017. Celebrated annually, World Environment Day is the United Nations’ annual push to promote awareness and action for the protection of our planet.
The world is changing. It’s a fact. Think about it, in your lifetime, you may have seen computers shrink smaller yet more powerful, phones move from rotary dial and party lines to devices that comfortably fit in your hand and hold more computing power than the computers that sent men to the moon.
What if you and your law firm haven’t kept up with the times and haven’t yet embraced the right legal technology to improve your firm’s productivity? You can bet your client has and they expect you to be not only savvy with today’s technology, but to be innovative. (more…)
History was made in Vienna. The inaugural gathering of Konica Minolta’s PROKOM user community brought together production print experts and users to connect, learn and grow with like-minded people and businesses. (more…)
Konica Minolta has very loyal customers.
Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.
This says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.
Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.
To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.
Today’s customers are in control, and they choose when and how they interact with companies. Mobile devices, social networking and the cloud are driving widespread change in personal and workplace communication. Who hasn’t done their banking on their phone or taken to Twitter to voice their pleasure (or displeasure) with their airline?
This shift has changed expectations for customer service. Customers expect a consistent, integrated and seamless multi-channel customer service experience that they can manage right from their phone or tablet. Companies must be nimble enough to keep up with customer preferences and enable customer service via mobile devices. And, research shows that customers prefer self-service now more than ever and want to be in control of their accounts 24 / 7.
Konica Minolta has listened to our customers’ needs for virtual customer service. Our customer journey mapping analysis illuminated the need for us to expand our own digital customer service experiences beyond our MyKMBS.com customer portal to meet their needs, leading us to launch our new MyKMBS mobile app. The MyKMBS app is a game changer. Available for both iOS and Android devices, it can be downloaded for free from the App Store or Google Play. Customers can now manage their devices while on the go, right from their smartphones!
Imagine you walk up to the multifunction printer in your office, put your documents into the document feeder and hit the “Scan” and then the “Start” buttons. You then remove your original documents and head back to your desk.
Mission accomplished. An easy task, if you are able bodied. But for the millions of workers across the country and the world who have physical handicaps or special needs, performing the basic tasks of their job, like printing, can be difficult. At Konica Minolta, every worker having the ability to do their job, regardless of physical ability, is a critical concern.
That’s why Konica Minolta builds user accessibility into every product we create. From vision to product launch, we develop our products from the ground up with universal design in mind. This means accessibility for anyone, regardless of age, gender, stature or special need. This also means usability and that our products are comfortable to use and intuitive to operate.
You may have heard about recent reports of network hackers gaining access to multifunction printers, causing headaches for IT and cyber security personnel. These stories in the news are creating a lot of noise in the industry, overstating the risks of having a printer or MFP installed within an organization’s network. Although the vulnerabilities could be a cause for concern, multifunction printer hacks are relatively harmless, causing incidents such as an MFP to “lock up” using denial of service and brute force attacks. This type of action would require an exceptional, concerted effort by a person within the firewall of an organization to attack a specific multifunction printer. Typically, a person who wanted to do cyber harm within a corporation wouldn’t spend this type of effort to attack a printing device.
It is important to understand that these perceived network vulnerabilities can only be taken advantage of from within a company’s network environment. This means that the network hacker would need to be a company or organizational employee with private network access. The devices are not vulnerable from outside the firewall or from the Internet – unless the network is vulnerable to external attacks. If that is the case, the multifunction printer should be the least of an organization’s worries. Obviously, the first course of action must always be to secure the network.
Shop floor data is rapidly becoming one of the most important sources of information for print service providers and their partners that support them. Knowing there are great sources of data within a print service provider in one thing, but understanding how, where and what to measure is another. Whether you have data collection sensors or software platforms like management information systems, data is being collected and used to identify business decisions like lowering costs and optimizing shift performance. Data has also played a role in printing companies that are providing marketing services and, as such, serving up dashboards on campaign effectiveness that translates into end user value. (more…)