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  • Adapting to Maintain Our Innovation Edge

    , President and Chief Operating Officer


    This is both an exciting time and a challenging time to be in our industry.

    New revenue streams are developing: enterprise information and content management, mobility and cloud, managed IT services, production and industrial print. All of these avenues lead to new opportunities for both our direct and dealer channels. And all of these avenues put an even greater emphasis on providing an unparalleled customer experience.

    While we see great growth in many areas, we must also look to the changing landscape of modern business. Employees – and employers – want and need new technology that will enable them to work anytime, anywhere. We must adapt our business to support the workforce of the future.


    Leadership, Strategy, Thought Leaders

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    HIPAA Blog Image

    Identity theft has become epidemic in the United States — and across the world for that matter. It seems as if we hear about major breaches of personal data on a weekly basis, and now healthcare data breaches are becoming more and more prevalent. Nearly 42 million people have had their protected health information (PHI) breached since 2009.

    Over the past couple of years, a number of organizations, including Anthem Blue Cross/Blue Shield, Community Health Systems (CHS) and Xerox Healthcare, have experienced massive PHI breaches. The Anthem breach affected nearly 80 million records. A breach at the Texas Health and Human Services Commission put the state out of HIPAA compliance. And finally, CHS had 4.5 million patient records stolen by cyber criminals.


    From Our Experts, From the Experts, Security, Solutions

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    home pageOur redesigned website personifies everything that we at Konica Minolta are doing for our customers.

    It welcomes visitors with bold, bright colors, a clean design and simplified layout and uses a more intuitive user interface that speaks directly to four of our primary customer segments via new persona pages — something we haven’t offered before.

    By focusing the website on buyer personas, we are able to develop content and design elements that speak to business owners, office professionals, IT professionals and graphic professionals. Each segment is able to self-identify and choose content specific to their needs.

    The site’s refreshed and simplified look and enhanced content is improved and optimized for mobile and smart devices for greater reach and a more-engaging user experience.

    You’ll find that it highlights content focused on Enterprise Content Management (ECM), Document Management and Automated Workflow solutions for our four primary segments — Legal, Healthcare, Education, Government and Finance — again, speaking directly to customers and prospects in those vertical markets.


    Customer Experience, Thought Leaders

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    7 Benefits of a Paperless (aka ECM) Solution

    , President, Enterprise Content Management

    We know that every organization has its own unique set of business challenges.

    Whether you’re a manufacturing company producing auto parts or a pharmaceutical company producing heart medication, you both deal with paper. And, in most cases, too much of it. When you hear the term “Go Paperless,” most people think it means that paper is completely removed. That’s neither accurate nor possible. What going paperless really means is that you pinpoint the areas of your business that are paper-heavy, manually driven and time-consuming and then streamline those areas to improve efficiency. Streamlining will involve some type of Enterprise Content Management (ECM) solution that utilizes workflow and automation to replace those processes that are slowing you down and costing you too much time and money.


    Content Management

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    How can a Hosted Workspace Benefit You?

    , Vice President, Marketing, All Covered IT Services from Konica Minolta


    In today’s business environment, portability is everything. Smartphones, tablets and ultrabooks have allowed executives to stay connected at all times, even in the middle of a flight!

    Smart workplaces implement BYOD (bring your own device) policies to encourage their staff to stay productive even when outside the office. But they represent a minority at this point in time: most workplaces haven’t yet made the leap to BYOD, citing worries about security and problems with provisioning data to every device as their last stumbling blocks.

    These quickly become non-issues with the adoption of a hosted workspace – a desktop environment provisioned from a remote server. To help you achieve a smart workplace, All Covered will launch a new service called All Covered Workspaces. This is a fully managed Desktop as a Service (DaaS) solution allowing you to access your business desktops, applications and data remotely.


    Cloud, From Our Experts, From the Experts, Solutions, Technology

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    Just over one year ago, I was handed a key to an office shell in Silicon Valley and asked to build the US Business Innovation Center. As I was standing in the empty room, I knew I was at the beginning of what would grow to be a driving force of new business lines and opportunities for Konica Minolta. I also knew that these business lines would not be an extension of our legacy products, but solutions born from the needs of our customers, both existing and new.


    Leadership, Strategy, Technology, Thought Leaders

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    Culture Drives Exceptional Customer Experience

    , Vice President, Strategic Business Development

    CX Day Banner

    Customer experience is vastly different from customer satisfaction, which is more limited in scope and focuses on how a company’s product or services fail to meet or exceed expectations at any given time. Customer experience, on the other hand, is about understanding the critical moments when a customer interacts with a company and, ultimately throughout the relationship, with a brand to drive purchasing and loyalty.

    The customer experience journey starts long before a potential customer buys our products. It starts with awareness about our company and our offerings. From the moment someone hears about us, through brand awareness, we are working to build their trust. We do that through shared values and goals. Do our products, our philosophy, our core values align with theirs?


    Customer Experience

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    Capturing the ‘Millennial Factor’

    , Senior Vice President, Marketing


    This past summer, 27 interns brought their energy, enthusiasm, fresh perspective and technological savvy to our offices around the U.S. We got the chance to showcase our company to them. But, we wondered, what did they get from us? What are they are looking for from a future employer?

    It’s important to know their answers. After all, they are a part of the Millennial Generation (young adults born between 1980 and 2000). There has been much ado about Millennials and what makes them tick. First of all, there are a whole lot of them; they make up more than 25% of the population. Second, they are confident and not afraid to take risks. In fact, two out of three have plans to start their own businesses. Third, they grew up in the digital economy, always looking for new options, and as a result are extremely sophisticated, informed consumers who often aren’t reached through traditional methods.


    Leadership, Thought Leaders

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    Graph Expo Email Header1What will your business look like in three years? Chances are it won’t look like it does today.

    Just like every other industry, Graphics Communications is in the middle of a sea change for many years. It’s no longer prudent, or productive, to offer just print services. The savvy production printer knows that there are myriad related new services all designed to optimize virtualized workloads across complex IT infrastructures, drive sales, maximize manufacturing efficiencies and decrease operating costs.

    In fact, our theme at this year’s GRAPH EXPO 15 asks you exactly that: “What Will Your Business Look Like in Three Years?” With our expertise, there are several business areas that you can expand into:


    From Our Experts, Technology, Thought Leaders

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    3 Reasons why Online Collaboration is Your Sales Team’s Secret Weapon

    , Vice President, Marketing, All Covered IT Services from Konica Minolta


    For your sales team, the Internet can be a double-edged sword. The connection between the customer and your sales team is now stronger than ever, but so is the potential for mismanaging the relationship.

    The right online collaboration software can spell the difference. With more sales calls done virtually instead of face to face, online collaboration – particularly using CRM (Customer Relationship Management) software – is the new status quo for sales teams and clients to reach a consensus.


    Marketing, Solutions, Strategy, Technology

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