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Konica Minolta Blog

Konica Minolta's blog provides valuable insights from executives and key contributors focusing on IT and cloud services, information management, and enterprise content solutions for your industry and practice. Our unique mix of innovation and expertise provides our readers with technology solutions to help their business run more efficiently. Check back often for updates on timely industry news commentary or subscribe to our RSS feed.  

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  • A gorgeous week of weather in Southern California welcomed our 2017 FutuREady Conference as we hosted approximately 200 dealer partners and over 700 attendees to support them and the future of their businesses. The week was capped off with the Blue Angels Foundation Konica Minolta Golf & Tennis Classic, a charitable event that supports our military veterans.  The combination of business and charity brings perspective, motivation and additional purpose to an otherwise professional event. (more…)

    Corporate Citizenship, From Our Experts, Leadership, Marketing, Solutions, Strategy, Technology

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    Konica Minolta has very loyal customers.

    Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.

    2017 Brand keys_cmykThis says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.

    Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.

    To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.

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    Customer Experience, Leadership, Marketing, Thought Leaders

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    “Moon shots are made to be landed.”
    Ginni Rometti, chairman, president and CEO of IBM

    These are exciting times across the healthcare spectrum. And nowhere was this excitement more palpable than at the HIMSS Conference, where more than 40,000 healthcare IT professionals from around the world gathered in Orlando, FL, to discuss the future of healthcare. (more…)

    Content Management, Leadership, Solutions, Strategy, Technology, Thought Leaders

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    giving-tuesday-11-29Everyone has the power to make the world a better place.

    This concept is the cornerstone of the growing social movement #GivingTuesday, which takes place today, November 29. #GivingTuesday is a global day of giving fueled by the power of social media and partnership. The idea is simple: in the midst of consumer-driven events like Black Friday and Cyber Monday, #GivingTuesday encourages people to come together and celebrate acts of generosity and kindness, no matter how large or how small.

    As a movement, #GivingTuesday doesn’t actually accept donations. It aims to connect donors with non-profits and spread the general spirit of giving. There are so many reasons to give, especially around the holidays. Our world is facing serious challenges, including poverty and food shortages. There are people in need in almost every community.

    Giving doesn’t need to cost money and can fit into your busy schedule. Everyone has something to give, whether it’s helping a child with their homework, lending a hand to an elderly neighbor or buying a coffee for the person in line behind you at Starbucks. If everyone contributed one act of kindness this #GivingTuesday, imagine how many people would have a better day! (more…)

    Corporate Citizenship, Thought Leaders

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    Thinking Pink to End Breast Cancer

    , Senior Vice President, Marketing

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    Each October, as fall foliage offers brilliant displays of reds and yellows, people around the world come together to turn the world pink. Consumer products change their labels to shades of pink and professional football teams wear pink gloves and socks and incorporate the pink ribbon on their helmets to raise funds and show support for Breast Cancer Awareness Month.

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    Corporate Citizenship, From Our Experts

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    History is Made for All Women

    , Senior Vice President, Marketing

    HistoryHistory was made in Philadelphia.

    For the first time in the 240 years that America has existed, a woman was nominated for president by a major political party. Regardless of your political ideology, this is truly the largest crack in the glass ceiling and one that I am proud to have witnessed.

    This point in history is especially significant now, as we will soon mark the anniversary of the 19th Amendment, which was ratified on August 18, 1920. In the 96 years since women were given the right to vote, we have made great strides in equality. From education to employment, women today have so many opportunities.

    These opportunities, coupled with hard work, have enabled me to receive an exceptional education including a post-graduate degree. These opportunities have allowed me to enter the corporate world and to grow and excel in each new role I have been given. These opportunities have given me the ability to sponsor an initiative close to my heart: the creation of Step Forward, an employee group focused on giving the women of Konica Minolta ongoing inspiration and support to help them achieve their goals.

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    Leadership, Thought Leaders

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    career trajectory

    I recently had a manager on my team ask me how I achieved my position in the company. Truthfully, I didn’t set forth on each new project or task with the goal of getting a promotion. Each of my decisions was tactical, aligned with corporate goals and personal goals to improve productivity and make an impact within the organization. But, looking back, I can see a connection, a connection to certain projects that I am especially proud of.

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    Leadership, Strategy, Thought Leaders

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    The Journey Toward Empowerment

    , Senior Vice President, Marketing

    Step_Forward_Logo

    A year ago, we made a promise to the women of Konica Minolta to help them advance in their careers.

    A year ago, Step Forward was created to do just that.

    I am so proud of this initiative, both personally and as the executive sponsor, to be able to offer a forum to empower women at all career levels. Step Forward has opened doors, started conversations, shined a light on where we are and where we need to go. (more…)

    Corporate Citizenship, Leadership, Thought Leaders

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    Houston, TX office collecting food items during our national 2015 Food for Thought Drive.

     

    If there’s one truth that has become strikingly clear to me, it’s that the holidays have, and always will be, a magical time. What makes these days so special is the meaning we create from them, and most of that meaning comes from giving. We give gifts, food, laughs and even memories to loved ones without a sign of hesitation. We celebrate our blessings, and we are reminded that kindness and generosity should reign.

    December 1 is Giving Tuesday, a global day dedicated to giving back. People across the world come together for one common purpose: to celebrate generosity. It’s a crucial day to think about how we can give back to those in need and take actions to recognize that others are less fortunate.

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    Corporate Citizenship, Leadership, Thought Leaders

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    CX Day Banner

    Customer experience is vastly different from customer satisfaction, which is more limited in scope and focuses on how a company’s product or services fail to meet or exceed expectations at any given time. Customer experience, on the other hand, is about understanding the critical moments when a customer interacts with a company and, ultimately throughout the relationship, with a brand to drive purchasing and loyalty.

    The customer experience journey starts long before a potential customer buys our products. It starts with awareness about our company and our offerings. From the moment someone hears about us, through brand awareness, we are working to build their trust. We do that through shared values and goals. Do our products, our philosophy, our core values align with theirs?

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    Customer Experience

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