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Konica Minolta Blog

Konica Minolta's blog provides valuable insights from executives and key contributors focusing on IT and cloud services, information management, and enterprise content solutions for your industry and practice. Our unique mix of innovation and expertise provides our readers with technology solutions to help their business run more efficiently. Check back often for updates on timely industry news commentary or subscribe to our RSS feed.  

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  • MyKMBS appToday’s customers are in control, and they choose when and how they interact with companies. Mobile devices, social networking and the cloud are driving widespread change in personal and workplace communication. Who hasn’t done their banking on their phone or taken to Twitter to voice their pleasure (or displeasure) with their airline?

    This shift has changed expectations for customer service. Customers expect a consistent, integrated and seamless multi-channel customer service experience that they can manage right from their phone or tablet. Companies must be nimble enough to keep up with customer preferences and enable customer service via mobile devices.  And, research shows that customers prefer self-service now more than ever and want to be in control of their accounts 24 / 7.

    Konica Minolta has listened to our customers’ needs for virtual customer service. Our customer journey mapping analysis illuminated the need for us to expand our own digital customer service experiences beyond our MyKMBS.com customer portal to meet their needs, leading us to launch our new MyKMBS mobile app. The MyKMBS app is a game changer. Available for both iOS and Android devices, it can be downloaded for free from the App Store or Google Play. Customers can now manage their devices while on the go, right from their smartphones!

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    Cloud, From Our Experts

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    image_cxCustomers are smarter than ever.  Advancing technology has put more and more information at their fingertips and they know what they want!

    It is Konica Minolta’s mission to give them what they want and more. Our pledge goes beyond delivering the best products in the industry. Our pledge is also to deliver the best customer experience in the industry.

    To that end, we believe that our relationship with each customer starts long before they buy our products. Our relationship starts with each interaction that a person has with us. Whether online, on the phone or in person, we want that experience to be successful. Our goal is to support the business needs of each potential customer and surpass their expectations.

    Then, our relationship doesn’t stop when the products and services are delivered and installed. We want to earn customer loyalty every step of the journey by providing a world-class experience.

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    Customer Experience, From Our Experts

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    To develop and deepen our relationships with you, we must understand your needs.   The best way to do that is to ask.  At Konica Minolta, we capture this “Voice of the Customer” in a number of ways.  One of these methods is through a variety of customer surveys.

    Our annual customer experience survey is a relationship survey that puts a finger on the pulse of our customers like you at a specific point in time. It also serves as a window into the health of our relationship with you.  We conduct customer experience surveys for different audiences, including office product customers, print production customers and our dealers. (more…)

    Customer Experience, From Our Experts, Marketing, Strategy

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