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  • Why Cyber Security Should Be Your Top Priority

    , Director of Integrated Marketing, All Covered

    eBookAs more and more core parts of our clients’ business have moved online or into the cloud, they have become increasingly concerned with cyber security. Malware, vulnerabilities and hacking have become part of their most pressing concerns, not something they’re content to simply leave to the IT guys.

    This rapidly evolving  security threat environment calls for a more comprehensive information security approach that goes beyond systems management to active protection. Thus, we’ve evolved our managed IT services and tweaked the name to go with the change: we’re now All Covered Care – Secure and Protect. (more…)

    Cloud, Content Management, From Our Experts, Security, Solutions, Strategy, Technology

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    MyKMBS appToday’s customers are in control, and they choose when and how they interact with companies. Mobile devices, social networking and the cloud are driving widespread change in personal and workplace communication. Who hasn’t done their banking on their phone or taken to Twitter to voice their pleasure (or displeasure) with their airline?

    This shift has changed expectations for customer service. Customers expect a consistent, integrated and seamless multi-channel customer service experience that they can manage right from their phone or tablet. Companies must be nimble enough to keep up with customer preferences and enable customer service via mobile devices.  And, research shows that customers prefer self-service now more than ever and want to be in control of their accounts 24 / 7.

    Konica Minolta has listened to our customers’ needs for virtual customer service. Our customer journey mapping analysis illuminated the need for us to expand our own digital customer service experiences beyond our MyKMBS.com customer portal to meet their needs, leading us to launch our new MyKMBS mobile app. The MyKMBS app is a game changer. Available for both iOS and Android devices, it can be downloaded for free from the App Store or Google Play. Customers can now manage their devices while on the go, right from their smartphones!

    (more…)

    Cloud, From Our Experts

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    Blog-WotFLast year, Konica Minolta launched a new portfolio called “Workplace of the Future,™” which integrates existing solutions with new technologies from Konica Minolta’s Business Innovation Center in Silicon Valley. As a founding member of this practice, I have had the opportunity to become fully immersed in the trends and opportunities in the connected office sector through conversations with 75+ startup leaders, extensive industry research, and an active presence at industry conferences. (more…)

    Cloud, Content Management, From the Experts, Solutions, Strategy, Technology

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    How ECM Will Evolve in 2017

    , Director, Enterprise Content Management

    Blog-ECM1_resized

    As I sit here to write this post, I’ve pulled up my favorite Jazz station from the Amazon Prime App on my laptop and I hear Frank Sinatra’s, “The Best is Yet to Come” – a favorite.

    The best is yet to come, and won’t that be fine
    You think you’ve seen the sun, but you ain’t seen it shine

    These lyrics resonate with me as I formulate my predictions for Enterprise Content Management (ECM) for 2017. We’ve had a great year in 2016 providing ECM solutions and services to our customers.  But, in 2017, we expect to bring greater growth and expansion for customers, employees and the industry. (more…)

    Cloud, Content Management, From Our Experts, Solutions, Strategy, Technology

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    24 Hours of Daytona, Daytona International Speedway, Daytona Beach, FL. , January 2017. (Photo by Brian Cleary/bcpix.com)Speed.

    I’ve been thinking a lot about that word.

    First, there’s the obvious connection. Our partner Wayne Taylor Racing kicked off their 2017 season at the 55th Rolex 24 at Daytona, introducing the brand new No. 10 Konica Minolta Cadillac DPi-V.R. In its first official race appearance, their speed and technology resulted in victory! (more…)

    Cloud, Content Management, Leadership, Marketing, Solutions, Strategy, Technology, Thought Leaders

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    10 Technologies Driving the Workplace of the Future™

    , Director of Integrated Marketing, All Covered

    WotF eBookWorking for a company that provides technology solutions means that it’s important for me to keep on top of technology trends. One clear way to do this is to look at current All Covered clients to see what challenges have been top of mind over the last year and to determine what services have been paramount to ongoing operations. The other valuable way is to look to industry leaders, such as Gartner.

    I recently wrote the eBook (along with some very talented people here in the Konica Minolta marketing department), 10 Technologies Driving the Workplace of the Future™, and I knew I had to streamline intelligence from these various sources in order to make this eBook both accurate and interesting. In writing it, here are some of the most interesting developments I noticed:

    Businesses want (and need) processes to be increasingly “smart.” From a simple profit standpoint, this makes total sense. Businesses want to assure that their resources – from employees to computers and servers – are being utilized efficiently. Companies also want to receive the best data they can on what is and isn’t working for them. That’s why I knew it was important to talk about both customer relationship management and business intelligence as well as digital ecosystems as technologies driving the Workplace of the Future. It’s clear that information gathering and sharing can empower a business if done properly – through solutions like robust, custom CRM solutions – as well as encouraging a connection between your products and services and your employees – allowing for smart decision-making. (more…)

    Cloud, From Our Experts, Solutions, Technology

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    Print

    “Change is the only constant in life,” so said Heraclitus, the Greek philosopher, around 500 B.C. As I look toward the legal environment in 2017, that saying is alive and well thanks to the emergence of robotics, other workplace of the future solutions and artificial intelligence (AI), the next critical wave of change in law firms.

    What is different from Heraclitus’ time is the velocity at which change is occurring. Advancing law firm technology has pushed firms to move uncommonly fast to implement the changes necessary to garner the benefits that are possible for strategic growth and overall survival. The law firm of the future must address these coming influences that are re-engineering how work will be done.  What are these influences that I believe will impact the legal arena in 2017? Here are my predictions: (more…)

    Cloud, Content Management, From Our Experts, Security, Solutions, Strategy, Technology

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    Diagnosing the 2016 Healthcare Landscape

    , National Healthcare Market Manager, Solutions

    Healthcare Blog-Cisna

    Healthcare is one of the most dynamic and rapidly evolving industries in the United States. The adoption of technology is growing exponentially and the investment in healthcare IT is outpacing nearly every other vertical market. 2016 promises to continue this trend, with security, interoperability and reimbursement leading the way as key healthcare challenges. Cloud, mobile, data analytics and HIPAA compliance will significantly impact purchase decisions as healthcare providers attempt to improve population health, enhance the individual experience of care and reduce the per capita cost of care (otherwise known as the Triple Aim of Care).  (more…)

    Cloud, Content Management, From Our Experts, Solutions, Technology

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    2016: The Year the Cloud Goes Personal for Business

    , Vice President, Marketing, All Covered IT Services from Konica Minolta

    Pegley (2)

    It seems the past few years have all been proclaimed “The Year of the Cloud.”

    It’s no surprise that the functionality provided by cloud services has grown increasingly important to individuals, and such services — like Google Drive, Dropbox, iCloud, and mobile banking — have gained increasing market share. In their personal lives, people have grown accustomed to accessing their data and files wherever they may be, and have even started to take the convenience and reliability of the cloud for granted.

    Now we believe that 2016 is looking to be the year where enterprises will finally recognize this and we’ll see the cloud go personal for business. (more…)

    Cloud, Content Management, From Our Experts, Solutions, Strategy, Technology

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    Blog-Zina (1)

    We don’t have 12 jurors to get a consensus of what challenges and trends will impact the legal profession come the New Year, but our vast experience with law firms allows us to play judge and jury to help enlighten you. Some of these may or may not come as a surprise, but they’ll be areas that the legal industry must consider to remain safe and successful.

    For instance, we believe that cybersecurity will be the industry’s biggest challenge. We’re used to hearing news reports about breaches in the medical and retail worlds – like those from Anthem Blue Cross/Blue Shield and Target – but we never hear about breaches in the legal world. Law firms have become a veritable treasure trove for hackers in the past five to 10 years. Hackers are now getting to big corporate data through much less secure routes, such as outside counsel. Law firms must deploy advanced security measures – like those offered via All Covered Security Services – that identify and mitigate the risks to their clients’ and the firms’ assets, especially personally identifiable information (PII). (more…)

    Cloud, Content Management, From Our Experts, Security, Solutions, Technology

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