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  • How ECM Will Evolve in 2017

    , Director, Enterprise Content Management

    Blog-ECM1_resized

    As I sit here to write this post, I’ve pulled up my favorite Jazz station from the Amazon Prime App on my laptop and I hear Frank Sinatra’s, “The Best is Yet to Come” – a favorite.

    The best is yet to come, and won’t that be fine
    You think you’ve seen the sun, but you ain’t seen it shine

    These lyrics resonate with me as I formulate my predictions for Enterprise Content Management (ECM) for 2017. We’ve had a great year in 2016 providing ECM solutions and services to our customers.  But, in 2017, we expect to bring greater growth and expansion for customers, employees and the industry. (more…)

    Cloud, Content Management, From Our Experts, Solutions, Strategy, Technology, Uncategorized

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    How the Graphics Communications Buyer Landscape is Changing

    , VP, Sales Operations & Optimization, Industrial Print/Graphic Communications

    Blog-GraphicCommunication

    A recent Compu-mail blog titled “25 Direct Mail Statistics for 2016” post last year by Allison Jensen sheds light on a trend in the Graphic Communications market: The buying population is changing. While the blog regards direct mail, it indicates that who we sell to — and who our customers are selling to — has changed. (more…)

    Content Management, From Our Experts, Solutions, Strategy, Thought Leaders

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    10 Technologies Driving the Workplace of the Future™

    , Director of Integrated Marketing, All Covered

    WotF eBookWorking for a company that provides technology solutions means that it’s important for me to keep on top of technology trends. One clear way to do this is to look at current All Covered clients to see what challenges have been top of mind over the last year and to determine what services have been paramount to ongoing operations. The other valuable way is to look to industry leaders, such as Gartner.

    I recently wrote the eBook (along with some very talented people here in the Konica Minolta marketing department), 10 Technologies Driving the Workplace of the Future™, and I knew I had to streamline intelligence from these various sources in order to make this eBook both accurate and interesting. In writing it, here are some of the most interesting developments I noticed:

    Businesses want (and need) processes to be increasingly “smart.” From a simple profit standpoint, this makes total sense. Businesses want to assure that their resources – from employees to computers and servers – are being utilized efficiently. Companies also want to receive the best data they can on what is and isn’t working for them. That’s why I knew it was important to talk about both customer relationship management and business intelligence as well as digital ecosystems as technologies driving the Workplace of the Future. It’s clear that information gathering and sharing can empower a business if done properly – through solutions like robust, custom CRM solutions – as well as encouraging a connection between your products and services and your employees – allowing for smart decision-making. (more…)

    Cloud, From Our Experts, Solutions, Technology

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    Health_imageOur country’s ever-evolving healthcare landscape makes the future very unpredictable.  Changes are occurring everywhere – regulation and legislation, reimbursement, technology, medical advances, and even the way healthcare is accessed and consumed. These changes impact how healthcare is delivered, paid for and administered. As such, it is imperative that Konica Minolta take an active role in understanding the industry and provide healthcare solutions in order to help our customers prepare for a future that will look very different than it does today.  (more…)

    Content Management, From Our Experts, Marketing, Security, Solutions, Strategy, Technology

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    Print

    “Change is the only constant in life,” so said Heraclitus, the Greek philosopher, around 500 B.C. As I look toward the legal environment in 2017, that saying is alive and well thanks to the emergence of robotics, other workplace of the future solutions and artificial intelligence (AI), the next critical wave of change in law firms.

    What is different from Heraclitus’ time is the velocity at which change is occurring. Advancing law firm technology has pushed firms to move uncommonly fast to implement the changes necessary to garner the benefits that are possible for strategic growth and overall survival. The law firm of the future must address these coming influences that are re-engineering how work will be done.  What are these influences that I believe will impact the legal arena in 2017? Here are my predictions: (more…)

    Cloud, Content Management, From Our Experts, Security, Solutions, Strategy, Technology

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    education_imageWith all of the wonderful benefits attributed to technology in our lives, the one that education enjoys most, I believe, is the collaboration it brings to students and educators. As an educator myself, when I peer into my crystal ball, I’m thrilled to see greater inclusion increasing thanks to two critical components streaming into school districts and their classrooms: More advanced educational technology and the necessary funding to pay for it.

    Schools have collaborative learning technologies such as interactive whiteboards that have replaced ancient dusty chalk boards and online homework portals where students always have access to lessons and assignments – the latter being critical for students who missed a class. But there’s even more grandiose technology coming in 2017 and beyond not just because schools have to implement it to keep their classrooms as technologically current as possible, but because of decreasing costs of technological devices and more available funding. This is especially beneficial to urban school districts that previously couldn’t bring innovative technology to their students.

    Here’s the technology that I see finding greater favor in educational environments: (more…)

    From Our Experts, Solutions, Technology

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    How ECM Can Help Accomplish Digital Transformation

    , Director, Enterprise Content Management

    ecm_dtThe world is changing and so is the way we all work. Businesses today are challenged to find new ways to streamline processes and enhance experiences for both staff and customers. Competitive pressures mean businesses must become more efficient, agile and responsive and, at the same time, ensure compliance with standards for governance and security.

    As Charles Darwin said, “It is not the strongest of the species nor the most intelligent that survives. It is the one that is the most adaptable to change.” This quote can be transferred to companies as well, which means that companies are successful if they adapt to their constantly changing circumstances: New customer requirements (both internal and external), changing market situations or new regulatory standards which might have an impact on the company and its organization.

    Gartner defines digital transformation as “the dynamic orchestration of human, machine and information resource interaction to deliver optimal business outcomes in a strategic and prioritized manner.” True transformation is about doing things differently, NOT about doing different things. Organizations that pursue this avenue tend to be organizations that are constantly looking at their business and looking at ways to stay ahead of the competition.  They think outside of the box to disrupt the rules of the game. (more…)

    Content Management, From Our Experts, Solutions

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    image_cxCustomers are smarter than ever.  Advancing technology has put more and more information at their fingertips and they know what they want!

    It is Konica Minolta’s mission to give them what they want and more. Our pledge goes beyond delivering the best products in the industry. Our pledge is also to deliver the best customer experience in the industry.

    To that end, we believe that our relationship with each customer starts long before they buy our products. Our relationship starts with each interaction that a person has with us. Whether online, on the phone or in person, we want that experience to be successful. Our goal is to support the business needs of each potential customer and surpass their expectations.

    Then, our relationship doesn’t stop when the products and services are delivered and installed. We want to earn customer loyalty every step of the journey by providing a world-class experience.

    (more…)

    Customer Experience, From Our Experts

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    aew_logo

    Welcome to The National Education Association’s (NEA) 95th annual “American Education Week” which is an opportunity to celebrate public education and honor individuals who are making a difference in ensuring every child receives a quality education. The teachers, teachers’ aides, administrators, etc. But as Konica Minolta’s national solutions manager for the education and government markets, and as a New York University adjunct professor, I’m privy to the lesser-known administrators and companies who make a difference in school districts behind the scenes – the unsung heroes – and I want to take this opportunity to honor them. (more…)

    Content Management, From Our Experts, Solutions, Strategy, Technology

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    Konica Minolta Achieves Gold EPEAT Ratings

    , Vice President, Government Sales and Marketing

    epeat-logoEveryone sees articles or news headlines referring to environmental issues. In some cases, they have to do with new standards needed for an industry and, in other cases, concerns about the long-term effects that can impact the environment.

    With all these conversations taking place, it makes me proud to work for a company like Konica Minolta that prides itself on creating new value in order to champion environmental protection and contribute solutions for many challenges facing our global society.

    Nowhere is our commitment more supported than with the Electronic Product Environmental Assessment Tool (EPEAT), a voluntary standard for product ratings.

    (more…)

    Corporate Citizenship, From Our Experts, Sustainability

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