History was made in Vienna. The inaugural gathering of Konica Minolta’s PROKOM user community brought together production print experts and users to connect, learn and grow with like-minded people and businesses. (more…)
Konica Minolta has very loyal customers.
Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.
This says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.
Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.
To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.
“Moon shots are made to be landed.”
Ginni Rometti, chairman, president and CEO of IBM
These are exciting times across the healthcare spectrum. And nowhere was this excitement more palpable than at the HIMSS Conference, where more than 40,000 healthcare IT professionals from around the world gathered in Orlando, FL, to discuss the future of healthcare. (more…)
I’ve been thinking a lot about that word.
First, there’s the obvious connection. Our partner Wayne Taylor Racing kicked off their 2017 season at the 55th Rolex 24 at Daytona, introducing the brand new No. 10 Konica Minolta Cadillac DPi-V.R. In its first official race appearance, their speed and technology resulted in victory! (more…)
We have created the Workplace of the Future,™ staking our claim as the leader in office innovation. Work is not where you are. Work is what you get done. We will transform work, allowing companies and their employees to work more productively, more efficiently and more collaboratively and, especially, more securely.
We have expanded our offerings in the print production space, opening up exciting new revenue streams for our graphic communication clients. Our flagship AccurioJet KM-1 puts us firmly in the digital inkjet market, enabling commercial printers to produce high-quality offset print jobs and develop highly personalized short-run applications. The bizhub PRESS C71cf is a new digital press for the label and packaging industry, benefitting businesses as they transition from conventional printing to digital technology. The C71cf is the first of many new products that supports our strategy in the label and packaging industry market.
Work is not where you are. Work is what you get done. We firmly believe that at Konica Minolta. And the statistics back us up. By the year 2020:
- There will be 5 billion more people online. That means even more people connected to a device.
- There will be 25 billion more connected devices in the world. Those billions of people will be able to make better decisions because data will be more readily available.
- More than one-third of our global workforce will be freelancers. These workers will not have the same needs for office space but will need enhanced connectivity.
For the first time in the 240 years that America has existed, a woman was nominated for president by a major political party. Regardless of your political ideology, this is truly the largest crack in the glass ceiling and one that I am proud to have witnessed.
This point in history is especially significant now, as we will soon mark the anniversary of the 19th Amendment, which was ratified on August 18, 1920. In the 96 years since women were given the right to vote, we have made great strides in equality. From education to employment, women today have so many opportunities.
These opportunities, coupled with hard work, have enabled me to receive an exceptional education including a post-graduate degree. These opportunities have allowed me to enter the corporate world and to grow and excel in each new role I have been given. These opportunities have given me the ability to sponsor an initiative close to my heart: the creation of Step Forward, an employee group focused on giving the women of Konica Minolta ongoing inspiration and support to help them achieve their goals.
When it comes to building a world-class sales team, two things are critical: hiring and coaching.
Konica Minolta is a leader in both. Nowhere is this more evident than every July, when the best of the best in our sales organization gathers at President’s Club to celebrate their successes, share best practices and learn innovative sales techniques to continue to take their game to the next level.
As president of our direct channel sales organization, I am thankful for these individuals. People who embody the company’s philosophy to create new value, not only for society but also for each and every one of our clients by solving their business problems and being their trusted partner.
We can all be inspired by them. We can all take a page out of the President’s Club playbook and aspire to greatness with each interaction on behalf of the company. Regardless of our role, we must bring Konica Minolta’s 6 Values to every customer experience.
Integrity: Golf is unique in that the players call penalties on themselves.
How to recover from adversity: Golf and life have bad lies, bad bounces and uncontrollable conditions. How you react, recover and prevail against adversity is a great lesson.
Etiquette: Golfers take turns, keep quiet while others are taking their shot and dress appropriately. Not bad advice in business.
Charity: The PGA tour has contributed more than $8 million to local charities!
I recently had a manager on my team ask me how I achieved my position in the company. Truthfully, I didn’t set forth on each new project or task with the goal of getting a promotion. Each of my decisions was tactical, aligned with corporate goals and personal goals to improve productivity and make an impact within the organization. But, looking back, I can see a connection, a connection to certain projects that I am especially proud of.