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  • Health_imageOur country’s ever-evolving healthcare landscape makes the future very unpredictable.  Changes are occurring everywhere – regulation and legislation, reimbursement, technology, medical advances, and even the way healthcare is accessed and consumed. These changes impact how healthcare is delivered, paid for and administered. As such, it is imperative that Konica Minolta take an active role in understanding the industry and provide healthcare solutions in order to help our customers prepare for a future that will look very different than it does today.  (more…)

    Content Management, From Our Experts, Marketing, Security, Solutions, Strategy, Technology

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    Print

    “Change is the only constant in life,” so said Heraclitus, the Greek philosopher, around 500 B.C. As I look toward the legal environment in 2017, that saying is alive and well thanks to the emergence of robotics, other workplace of the future solutions and artificial intelligence (AI), the next critical wave of change in law firms.

    What is different from Heraclitus’ time is the velocity at which change is occurring. Advancing law firm technology has pushed firms to move uncommonly fast to implement the changes necessary to garner the benefits that are possible for strategic growth and overall survival. The law firm of the future must address these coming influences that are re-engineering how work will be done.  What are these influences that I believe will impact the legal arena in 2017? Here are my predictions: (more…)

    Cloud, Content Management, From Our Experts, Security, Solutions, Strategy, Technology

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    education_imageWith all of the wonderful benefits attributed to technology in our lives, the one that education enjoys most, I believe, is the collaboration it brings to students and educators. As an educator myself, when I peer into my crystal ball, I’m thrilled to see greater inclusion increasing thanks to two critical components streaming into school districts and their classrooms: More advanced educational technology and the necessary funding to pay for it.

    Schools have collaborative learning technologies such as interactive whiteboards that have replaced ancient dusty chalk boards and online homework portals where students always have access to lessons and assignments – the latter being critical for students who missed a class. But there’s even more grandiose technology coming in 2017 and beyond not just because schools have to implement it to keep their classrooms as technologically current as possible, but because of decreasing costs of technological devices and more available funding. This is especially beneficial to urban school districts that previously couldn’t bring innovative technology to their students.

    Here’s the technology that I see finding greater favor in educational environments: (more…)

    From Our Experts, Solutions, Technology

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    Konica Minolta Wishes You a Happy Holiday

    , President and Chief Executive Officer

    holiday-image2016 is drawing to a close. This has been a big year of firsts for Konica Minolta because of the hard work and dedication of our employees.

    We have created the Workplace of the Future,™ staking our claim as the leader in office innovation. Work is not where you are. Work is what you get done. We will transform work, allowing companies and their employees to work more productively, more efficiently and more collaboratively and, especially, more securely.

    We have expanded our offerings in the print production space, opening up exciting new revenue streams for our graphic communication clients. Our flagship AccurioJet KM-1 puts us firmly in the digital inkjet market, enabling commercial printers to produce high-quality offset print jobs and develop highly personalized short-run applications. The bizhub PRESS C71cf is a new digital press for the label and packaging industry, benefitting businesses as they transition from conventional printing to digital technology. The C71cf is the first of many new products that supports our strategy in the label and packaging industry market.

    (more…)

    Leadership, Thought Leaders

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    How ECM Can Help Accomplish Digital Transformation

    , Director, Enterprise Content Management

    ecm_dtThe world is changing and so is the way we all work. Businesses today are challenged to find new ways to streamline processes and enhance experiences for both staff and customers. Competitive pressures mean businesses must become more efficient, agile and responsive and, at the same time, ensure compliance with standards for governance and security.

    As Charles Darwin said, “It is not the strongest of the species nor the most intelligent that survives. It is the one that is the most adaptable to change.” This quote can be transferred to companies as well, which means that companies are successful if they adapt to their constantly changing circumstances: New customer requirements (both internal and external), changing market situations or new regulatory standards which might have an impact on the company and its organization.

    Gartner defines digital transformation as “the dynamic orchestration of human, machine and information resource interaction to deliver optimal business outcomes in a strategic and prioritized manner.” True transformation is about doing things differently, NOT about doing different things. Organizations that pursue this avenue tend to be organizations that are constantly looking at their business and looking at ways to stay ahead of the competition.  They think outside of the box to disrupt the rules of the game. (more…)

    Content Management, From Our Experts, Solutions

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    Workplace of the Future™ Webinar: How Technology is Helping Companies Reshape the Employee Experience

    , Senior Vice President, Business Intelligence Services and Product Planning

    The workplace is evolving, and work and life are becoming more integrated. To stay competitive, organizations around the world are investing in the employee experience to attract and retain top talent.

    But what exactly is the employee experience and how do companies adapt? We recently tapped into Future of Work authority and best-selling author Jacob Morgan to get some insight.

    According to Morgan, a simple explanation of employee experience is that it’s the difference between a workforce who has to show up, and one who wants to show up. This doesn’t necessarily involve fancy perks; instead, Morgan describes it as a combination of three unique environments that focus on:

    • The culture the company creates
    • The physical work environment (the workspace) and very importantly
    • Technology, or the tools that are available to employees in order to do their jobs.

    “Technology is the central nervous system of an organization,” says Morgan. “It connects everyone and everything.”

    Based on research from his upcoming book, The Employee Experience Advantage (March 2017) he expanded on the role that technology plays in employee experience in a webinar we presented as part of our Workplace of the Future initiative.  He summarizes the factors that organizations need to consider when vetting technologies with the “ACE” formula:

    • Available to everyone: New technologies and tools should be available to all employees who want to use them.
    • Consumer-grade: It should be so beautiful, easy and valuable that employees would consider using something like it in their personal lives.
    • Employee needs vs. business objectives: It’s easy to get caught up in the business needs the technology meets while ignoring how they will be utilized.  It’s important to understand how the employees will actually be able to use the tools.

     

    “It’s important to think of your organization more like a lab, and less like a factory,” says Morgan. “It’s especially important when we’re thinking about technology.”

    Learn more about the trends that are reshaping the Future of Work, and the role of technology in the Employee Experience by watching the replay here:

    Solutions, Strategy, Technology, Thought Leaders

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    acutecareprovidersIn 2013, a covered entity reported to the U.S. Department of Health and Human Services Office for Civil Rights  that one of its workstations was infected with a malware program. This resulted in the impermissible disclosure of 1,670 individuals’ electronic protected health information. The ePHI included names, addresses, Social Security numbers, dates of birth, health insurance information, diagnoses and procedure codes.

    The covered entity, a hospital in the Northeast, determined that the malware was a generic remote access Trojan that infiltrated their system, providing impermissible access to ePHI, because the organization did not have a firewall in place.

    This is a common, basic lapse in compliance of covered entities. So, let’s examine the HIPAA settlement related to this organization. to better understand how you can improve your HIPAA compliance program. (more…)

    From the Experts, Security, Solutions

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    giving-tuesday-11-29Everyone has the power to make the world a better place.

    This concept is the cornerstone of the growing social movement #GivingTuesday, which takes place today, November 29. #GivingTuesday is a global day of giving fueled by the power of social media and partnership. The idea is simple: in the midst of consumer-driven events like Black Friday and Cyber Monday, #GivingTuesday encourages people to come together and celebrate acts of generosity and kindness, no matter how large or how small.

    As a movement, #GivingTuesday doesn’t actually accept donations. It aims to connect donors with non-profits and spread the general spirit of giving. There are so many reasons to give, especially around the holidays. Our world is facing serious challenges, including poverty and food shortages. There are people in need in almost every community.

    Giving doesn’t need to cost money and can fit into your busy schedule. Everyone has something to give, whether it’s helping a child with their homework, lending a hand to an elderly neighbor or buying a coffee for the person in line behind you at Starbucks. If everyone contributed one act of kindness this #GivingTuesday, imagine how many people would have a better day! (more…)

    Corporate Citizenship, Thought Leaders

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    image_cxCustomers are smarter than ever.  Advancing technology has put more and more information at their fingertips and they know what they want!

    It is Konica Minolta’s mission to give them what they want and more. Our pledge goes beyond delivering the best products in the industry. Our pledge is also to deliver the best customer experience in the industry.

    To that end, we believe that our relationship with each customer starts long before they buy our products. Our relationship starts with each interaction that a person has with us. Whether online, on the phone or in person, we want that experience to be successful. Our goal is to support the business needs of each potential customer and surpass their expectations.

    Then, our relationship doesn’t stop when the products and services are delivered and installed. We want to earn customer loyalty every step of the journey by providing a world-class experience.

    (more…)

    Customer Experience, From Our Experts

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    aew_logo

    Welcome to The National Education Association’s (NEA) 95th annual “American Education Week” which is an opportunity to celebrate public education and honor individuals who are making a difference in ensuring every child receives a quality education. The teachers, teachers’ aides, administrators, etc. But as Konica Minolta’s national solutions manager for the education and government markets, and as a New York University adjunct professor, I’m privy to the lesser-known administrators and companies who make a difference in school districts behind the scenes – the unsung heroes – and I want to take this opportunity to honor them. (more…)

    Content Management, From Our Experts, Solutions, Strategy, Technology

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