• Insights
  • Recent Posts
  • Popular Posts
  • Popular Tags

  • How ECM Can Help Accomplish Digital Transformation

    , Director, Enterprise Content Management

    ecm_dtThe world is changing and so is the way we all work. Businesses today are challenged to find new ways to streamline processes and enhance experiences for both staff and customers. Competitive pressures mean businesses must become more efficient, agile and responsive and, at the same time, ensure compliance with standards for governance and security.

    As Charles Darwin said, “It is not the strongest of the species nor the most intelligent that survives. It is the one that is the most adaptable to change.” This quote can be transferred to companies as well, which means that companies are successful if they adapt to their constantly changing circumstances: New customer requirements (both internal and external), changing market situations or new regulatory standards which might have an impact on the company and its organization.

    Gartner defines digital transformation as “the dynamic orchestration of human, machine and information resource interaction to deliver optimal business outcomes in a strategic and prioritized manner.” True transformation is about doing things differently, NOT about doing different things. Organizations that pursue this avenue tend to be organizations that are constantly looking at their business and looking at ways to stay ahead of the competition.  They think outside of the box to disrupt the rules of the game. (more…)

    Content Management, From Our Experts, Solutions

    , , , , ,

    No comments yet

    Workplace of the Future™ Webinar: How Technology is Helping Companies Reshape the Employee Experience

    , Senior Vice President, Business Intelligence Services and Product Planning

    The workplace is evolving, and work and life are becoming more integrated. To stay competitive, organizations around the world are investing in the employee experience to attract and retain top talent.

    But what exactly is the employee experience and how do companies adapt? We recently tapped into Future of Work authority and best-selling author Jacob Morgan to get some insight.

    According to Morgan, a simple explanation of employee experience is that it’s the difference between a workforce who has to show up, and one who wants to show up. This doesn’t necessarily involve fancy perks; instead, Morgan describes it as a combination of three unique environments that focus on:

    • The culture the company creates
    • The physical work environment (the workspace) and very importantly
    • Technology, or the tools that are available to employees in order to do their jobs.

    “Technology is the central nervous system of an organization,” says Morgan. “It connects everyone and everything.”

    Based on research from his upcoming book, The Employee Experience Advantage (March 2017) he expanded on the role that technology plays in employee experience in a webinar we presented as part of our Workplace of the Future initiative.  He summarizes the factors that organizations need to consider when vetting technologies with the “ACE” formula:

    • Available to everyone: New technologies and tools should be available to all employees who want to use them.
    • Consumer-grade: It should be so beautiful, easy and valuable that employees would consider using something like it in their personal lives.
    • Employee needs vs. business objectives: It’s easy to get caught up in the business needs the technology meets while ignoring how they will be utilized.  It’s important to understand how the employees will actually be able to use the tools.

     

    “It’s important to think of your organization more like a lab, and less like a factory,” says Morgan. “It’s especially important when we’re thinking about technology.”

    Learn more about the trends that are reshaping the Future of Work, and the role of technology in the Employee Experience by watching the replay here:

    Solutions, Strategy, Technology, Thought Leaders

    , , ,

    No comments yet

    acutecareprovidersIn 2013, a covered entity reported to the U.S. Department of Health and Human Services Office for Civil Rights  that one of its workstations was infected with a malware program. This resulted in the impermissible disclosure of 1,670 individuals’ electronic protected health information. The ePHI included names, addresses, Social Security numbers, dates of birth, health insurance information, diagnoses and procedure codes.

    The covered entity, a hospital in the Northeast, determined that the malware was a generic remote access Trojan that infiltrated their system, providing impermissible access to ePHI, because the organization did not have a firewall in place.

    This is a common, basic lapse in compliance of covered entities. So, let’s examine the HIPAA settlement related to this organization. to better understand how you can improve your HIPAA compliance program. (more…)

    From the Experts, Security, Solutions

    , , , , , ,

    No comments yet

    giving-tuesday-11-29Everyone has the power to make the world a better place.

    This concept is the cornerstone of the growing social movement #GivingTuesday, which takes place today, November 29. #GivingTuesday is a global day of giving fueled by the power of social media and partnership. The idea is simple: in the midst of consumer-driven events like Black Friday and Cyber Monday, #GivingTuesday encourages people to come together and celebrate acts of generosity and kindness, no matter how large or how small.

    As a movement, #GivingTuesday doesn’t actually accept donations. It aims to connect donors with non-profits and spread the general spirit of giving. There are so many reasons to give, especially around the holidays. Our world is facing serious challenges, including poverty and food shortages. There are people in need in almost every community.

    Giving doesn’t need to cost money and can fit into your busy schedule. Everyone has something to give, whether it’s helping a child with their homework, lending a hand to an elderly neighbor or buying a coffee for the person in line behind you at Starbucks. If everyone contributed one act of kindness this #GivingTuesday, imagine how many people would have a better day! (more…)

    Corporate Citizenship, Thought Leaders

    , ,

    No comments yet

    image_cxCustomers are smarter than ever.  Advancing technology has put more and more information at their fingertips and they know what they want!

    It is Konica Minolta’s mission to give them what they want and more. Our pledge goes beyond delivering the best products in the industry. Our pledge is also to deliver the best customer experience in the industry.

    To that end, we believe that our relationship with each customer starts long before they buy our products. Our relationship starts with each interaction that a person has with us. Whether online, on the phone or in person, we want that experience to be successful. Our goal is to support the business needs of each potential customer and surpass their expectations.

    Then, our relationship doesn’t stop when the products and services are delivered and installed. We want to earn customer loyalty every step of the journey by providing a world-class experience.

    (more…)

    Customer Experience, From Our Experts

    , , , , , ,

    No comments yet

    aew_logo

    Welcome to The National Education Association’s (NEA) 95th annual “American Education Week” which is an opportunity to celebrate public education and honor individuals who are making a difference in ensuring every child receives a quality education. The teachers, teachers’ aides, administrators, etc. But as Konica Minolta’s national solutions manager for the education and government markets, and as a New York University adjunct professor, I’m privy to the lesser-known administrators and companies who make a difference in school districts behind the scenes – the unsung heroes – and I want to take this opportunity to honor them. (more…)

    Content Management, From Our Experts, Solutions, Strategy, Technology

    , , , , , , , ,

    No comments yet

    cyber-securityGartner estimates about 6.4 billion Internet of Things (IoT) devices today, such as DVRs, surveillance cameras, and many others, all connected to the Web and all with Internet (IP) addresses. By 2020, it is expected that the number of Web-connected devices will increase to 20.8 billion.

    So, why are these numbers relevant to healthcare cyber-security?

    An IoT fact is that these devices were not designed or developed with security at their core. Further, these devices are typically not configured securely.

    IoT = Internet of Threats!

    The focus of this article is to walk through the security challenges associated with IoT devices, which are proliferating healthcare entities. We will examine four key steps that a health-care entity should take to be better positioned to address this area of emerging cyber-risk.

    Why the IoT-driven Internet Wobble on October 21 Matters in 2017 (more…)

    From the Experts, Security

    , , , , , , , , , , , , ,

    No comments yet

    Konica Minolta Achieves Gold EPEAT Ratings

    , Vice President, Government Sales and Marketing

    epeat-logoEveryone sees articles or news headlines referring to environmental issues. In some cases, they have to do with new standards needed for an industry and, in other cases, concerns about the long-term effects that can impact the environment.

    With all these conversations taking place, it makes me proud to work for a company like Konica Minolta that prides itself on creating new value in order to champion environmental protection and contribute solutions for many challenges facing our global society.

    Nowhere is our commitment more supported than with the Electronic Product Environmental Assessment Tool (EPEAT), a voluntary standard for product ratings.

    (more…)

    Corporate Citizenship, From Our Experts, Sustainability

    , , , ,

    No comments yet

    Going Paperless: ECM Solutions for SMBs

    , Director, Enterprise Content Management

    screen_shot_2016-10-14_at_1-36-35_pm-1When you think of paperless Enterprise Content Management (ECM) solutions, you may automatically picture a huge organization with crazy amounts of paper and information. While this scenario is true and ECM solutions do handle those big paper problems well, there also are powerful solutions for small to medium businesses (SMB).

    The thought of going paperless can seem like an overwhelming task for the SMB sector. You may think that you don’t have enough paper documents or information to need an ECM solution. Or, you may struggle with information overload and massive amounts of paper. Small to mid-size businesses have their challenges, too, when it comes to managing their business information.

    It’s all about setting your business up for success and enabling future growth. Setting the infrastructure in place while your business is smaller will increase the workflow and efficiency of how it operates and will end up lowering your costs and improving your bottom line.

    (more…)

    Content Management, From Our Experts, Solutions

    , ,

    No comments yet

    elise-ramsey-big-group_revised

    Each October, as fall foliage offers brilliant displays of reds and yellows, people around the world come together to turn the world pink. Consumer products change their labels to shades of pink and professional football teams wear pink gloves and socks and incorporate the pink ribbon on their helmets to raise funds and show support for Breast Cancer Awareness Month.

    (more…)

    Corporate Citizenship, From Our Experts

    , , ,

    No comments yet