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  • image_cxCustomers are smarter than ever.  Advancing technology has put more and more information at their fingertips and they know what they want!

    It is Konica Minolta’s mission to give them what they want and more. Our pledge goes beyond delivering the best products in the industry. Our pledge is also to deliver the best customer experience in the industry.

    To that end, we believe that our relationship with each customer starts long before they buy our products. Our relationship starts with each interaction that a person has with us. Whether online, on the phone or in person, we want that experience to be successful. Our goal is to support the business needs of each potential customer and surpass their expectations.

    Then, our relationship doesn’t stop when the products and services are delivered and installed. We want to earn customer loyalty every step of the journey by providing a world-class experience.

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    Customer Experience, From Our Experts

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    Our Redesigned Website: Talking Directly to the Customer

    , Senior Vice President, Business Intelligence Services and Product Planning

    home pageOur redesigned website personifies everything that we at Konica Minolta are doing for our customers.

    It welcomes visitors with bold, bright colors, a clean design and simplified layout and uses a more intuitive user interface that speaks directly to four of our primary customer segments via new persona pages — something we haven’t offered before.

    By focusing the website on buyer personas, we are able to develop content and design elements that speak to business owners, office professionals, IT professionals and graphic professionals. Each segment is able to self-identify and choose content specific to their needs.

    The site’s refreshed and simplified look and enhanced content is improved and optimized for mobile and smart devices for greater reach and a more-engaging user experience.

    You’ll find that it highlights content focused on Enterprise Content Management (ECM), Document Management and Automated Workflow solutions for our four primary segments — Legal, Healthcare, Education, Government and Finance — again, speaking directly to customers and prospects in those vertical markets.

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    Customer Experience, Thought Leaders

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    3 Reasons why Online Collaboration is Your Sales Team’s Secret Weapon

    , Vice President, Marketing, All Covered IT Services from Konica Minolta

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    For your sales team, the Internet can be a double-edged sword. The connection between the customer and your sales team is now stronger than ever, but so is the potential for mismanaging the relationship.

    The right online collaboration software can spell the difference. With more sales calls done virtually instead of face to face, online collaboration – particularly using CRM (Customer Relationship Management) software – is the new status quo for sales teams and clients to reach a consensus.

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    Marketing, Solutions, Strategy, Technology

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    Technology Trends in the Legal Sector

    , National Solutions Manager, Legal Market

    legal pic

    The golden rule for every business: “Put yourself in your customer’s place.”

    Orison Swett Marden

    More than ever, organizations are keenly aware that they can have cutting-edge products, superior customer service and the best talent but, if they are not keeping pace with their customers’ needs, they don’t have a working formula for success.

    In the legal industry, technology trends are rapidly changing. So, all aboard! The train has left the station and keeping pace is more paramount than ever.

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    From Our Experts, Security, Solutions, Strategy, Technology

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    PricewaterhouseCoopers’ “Breakthrough Innovation and Growth Report,” the largest and most comprehensive study of its kind, explored innovation from a global, multi-sector perspective.

    The results show that the most innovative 20% of companies have already grown at a rate 16% higher than the least innovative. This means that, on average, each of the most innovative companies delivered a quarter of a billion dollars of additional revenue over the past three years, compared with the least innovative (Shelton & Percival, 2013). By interviewing more than 1,500 executives, PricewaterhouseCoopers found there was a clear correlation between innovation and growth. They isolated several key components to identify what the most innovative companies were doing compared to the least innovative. The report’s findings line up closely with the strategies of the Konica Minolta Business Innovation Center North America.

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    Leadership, Strategy, Technology, Thought Leaders

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    5 Traits of Effective Leadership

    , President and Chief Executive Officer

    What makes a great leader?

    I use “leader” instead of “executive” because I believe that although many employees may be promoted into an executive position, not everyone can become a leader.

    That difference is critical to the success of a company. Effective leadership transforms a business.

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    Leadership, Thought Leaders

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    Going Above and Beyond for Customer Service Excellence

    , Senior Vice President, Business Intelligence Services

    I travel on a very-frequent basis to support Konica Minolta. I am a road warrior by definition and have all the credentials to prove it: Global Status on United Airlines and Platinum Elite with Marriott.   In order to achieve and maintain this status level, I travel anywhere between 150-200K miles per year with United Airlines and stay 75+ nights with Marriott. But this has nothing and everything to do with this article! (more…)

    Customer Experience, Leadership, Thought Leaders

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    Konica Minolta: Blueprint for the Future

    , Chairman and Chief Executive Officer

    On July 9, 2014, we held the Print Production Technology Showcase and Blueprint for the Future at our New York City Customer Engagement Center.

    This event allowed industry media and analysts the opportunity to see our flagship digital color production printer bizhub PRESS C1100, plus our top-of-the-line monochrome bizhub PRESS 2250P and our high-volume color bizhub PRESS C1085. It also gave media and analysts the opportunity to hear success stories and speak directly with our early-placement customers of the bizhub PRESS C1100, all of whom gave glowing reviews about our signature production printer. This real-world feedback is critical to proclaiming a successful product launch and demonstrating our portfolio’s value to customers. (more…)

    Leadership, Solutions, Strategy, Technology, Thought Leaders

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    A Global Perspective on Business Innovation

    , President and Chief Executive Officer

    As I took my daughter Katy to the airport recently, I couldn’t help but marvel at her growth. A student at the University of San Diego, she participates in the school’s International Study program, which has given her the opportunity to live and learn in Florence, Paris, London and Cork. During her time in each city, she will have hands-on experience with international perspectives and cultures in preparation for her role as a global citizen.

    As a business leader, I see parallels with Konica Minolta’s place in a globally complex world. While the company headquarters are in Japan, less than 10,000 of our employees work there. The majority of our 41,800-strong workforce is spread across the globe, including our own North American headquarters here in Ramsey, NJ. (more…)

    Customer Experience, Leadership, Solutions, Strategy, Thought Leaders

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    I started in this industry in 1997 after four years at Merrill Lynch, a brief stint in a computer depot repair company, and on the heels of just finishing graduate school. It was at the time when digital copiers were just starting to replace analog and the Motorola DynaTAC “brick” cell phone (quite the status symbol when Michael Douglas wielded it in the movie “Wall Street”) was being replaced by the newer, more compact, Motorola StarTAC flip phone. It was all about hardware and having the latest and greatest gadget, processor, beeper … you name it. Then, with the founding of Netscape, AOL, Prodigy and CompuServe, the internet era took off, proliferating the “world wide web” in households and penetrating the mainstream office environment. (more…)

    Customer Experience, Leadership, Strategy, Thought Leaders

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