One size doesn’t fit all. I think that’s something that everyone can agree upon. And that becomes really apparent in the business world where companies operate based on scale, with their resources, strategies and requirements varying depending on size. The needs of a small firm will always be very different from that of a large business. I saw that firsthand when I worked for a major international business company with hundreds of thousands of employees and then moved to a privately-owned engineering firm that employed 30 people. Those two experiences couldn’t have been more dissimilar for me. I went from being in a department of 80 to being the only person on staff responsible for all getting accomplished! (more…)
You may have recently seen the announcement that Microsoft and Dropbox are joining forces.
This is a major shift in online storage and file syncing as the two notable software giants struggle to compete with companies like Box and smaller companies like Evernote and FileBound. There is a growing investment in fully integrated document management solutions like Xerox’s Docushare, Hyland’s OnBase and IBM’s FileNet. Overall, the field is a myriad of providers and the leaders are the ones that own the business relationship and not the ones that cater to consumers.
At a media event this summer, Konica Minolta executives unveiled our “Blueprint for the Future,” which focuses on delivering more value to the customer. While the Blueprint emphasizes our transformation from a hardware company to a solutions and services company, it also highlights a fundamental change in the company’s DNA from being an expert on the product to an expert on the customer. In order for our customers to see us as experts, we continuously need to listen to and understand their business challenges and needs.
Konica Minolta’s customer-first approach is exemplified by the way that our product development team incorporates customer feedback into new product releases. Last week, we released a new version of our automated workflow software application, Dispatcher Phoenix 4.2. All the new features are a direct result of customer feedback.