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  • Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.

    That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.

    Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.

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    From Our Experts, Solutions

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    Has “The Art of Listening” become a thing of the past?

    In today’s workplace, there are a tremendous amount of technological distractions. That’s evident by how much attention we get from our peers, friends or family members while engaged in a one-to-one conversation or meeting. There’s competition to be heard above the iPad, smartphone, social media sites, etc.

    I grew up in a rather large family on both my maternal and paternal sides. Around the holidays, while there were many fun times and great memories, it was hard to get a word in edgewise. Thus, by default, I developed the art of listening and strategically knew the best time to ease into a conversation. Even at a young age, I studied body language, expressions and became more of an observer, which helped me to be more perceptive and to understand the uniqueness of each relative’s behavior.

    When I came to Konica Minolta more than six years ago, our proprietary software, Dispatcher Phoenix, was being developed to include a legal solution. This is when my good listening skills kicked in, because I had to talk to our legal customers and listen carefully to their challenges to ascertain which features would be important to them. Some of these features included advanced document workflow solutions to automate document processing tasks, redaction, advanced OCR, and connectors to document management system, just to name a few.

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    Customer Experience, From Our Experts, Solutions, Technology

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    dp-web

    One size doesn’t fit all. I think that’s something that everyone can agree upon. And that becomes really apparent in the business world where companies operate based on scale, with their resources, strategies and requirements varying depending on size. The needs of a small firm will always be very different from that of a large business. I saw that firsthand when I worked for a major international business company with hundreds of thousands of employees and then moved to a privately-owned engineering firm that employed 30 people. Those two experiences couldn’t have been more dissimilar for me. I went from being in a department of 80 to being the only person on staff responsible for all getting accomplished! (more…)

    Content Management, From Our Experts, Solutions, Technology

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    Going Beyond File Storage with FileAssist

    , Vice President, Solutions and Product Planning

    You may have recently seen the announcement that Microsoft and Dropbox are joining forces.

    This is a major shift in online storage and file syncing as the two notable software giants struggle to compete with companies like Box and smaller companies like Evernote and FileBound. There is a growing investment in fully integrated document management solutions like Xerox’s Docushare, Hyland’s OnBase and IBM’s FileNet. Overall, the field is a myriad of providers and the leaders are the ones that own the business relationship and not the ones that cater to consumers.

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    Cloud, Content Management, Solutions, Technology, Thought Leaders

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    At a media event this summer, Konica Minolta executives unveiled our “Blueprint for the Future,” which focuses on delivering more value to the customer. While the Blueprint emphasizes our transformation from a hardware company to a solutions and services company, it also highlights a fundamental change in the company’s DNA from being an expert on the product to an expert on the customer. In order for our customers to see us as experts, we continuously need to listen to and understand their business challenges and needs.

    Konica Minolta’s customer-first approach is exemplified by the way that our product development team incorporates customer feedback into new product releases. Last week, we released a new version of our automated workflow software application, Dispatcher Phoenix 4.2. All the new features are a direct result of customer feedback.

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    Customer Experience, From Our Experts, Solutions, Technology

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