Generating a steady stream of revenue and ensuring document security are big objectives for a business of any size to survive. But many of them – especially small businesses – neglect to adopt a comprehensive means for tracking multifunction printer (MFP) usage and recovering costs. Additionally, many businesses don’t take the necessary precautions to protect and secure files across their organization. The result? They’re tossing a bundle of valuable funds into the wind while leaving their organization open to security breaches and threats. (more…)
The world is changing. It’s a fact. Think about it, in your lifetime, you may have seen computers shrink smaller yet more powerful, phones move from rotary dial and party lines to devices that comfortably fit in your hand and hold more computing power than the computers that sent men to the moon.
What if you and your law firm haven’t kept up with the times and haven’t yet embraced the right legal technology to improve your firm’s productivity? You can bet your client has and they expect you to be not only savvy with today’s technology, but to be innovative. (more…)
Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.
That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.
Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.
Has “The Art of Listening” become a thing of the past?
In today’s workplace, there are a tremendous amount of technological distractions. That’s evident by how much attention we get from our peers, friends or family members while engaged in a one-to-one conversation or meeting. There’s competition to be heard above the iPad, smartphone, social media sites, etc.
I grew up in a rather large family on both my maternal and paternal sides. Around the holidays, while there were many fun times and great memories, it was hard to get a word in edgewise. Thus, by default, I developed the art of listening and strategically knew the best time to ease into a conversation. Even at a young age, I studied body language, expressions and became more of an observer, which helped me to be more perceptive and to understand the uniqueness of each relative’s behavior.
When I came to Konica Minolta more than six years ago, our proprietary software, Dispatcher Phoenix, was being developed to include a legal solution. This is when my good listening skills kicked in, because I had to talk to our legal customers and listen carefully to their challenges to ascertain which features would be important to them. Some of these features included advanced document workflow solutions to automate document processing tasks, redaction, advanced OCR, and connectors to document management system, just to name a few.
Your company has undoubtedly invested significant time, energy and money to develop intellectual property (IP) – unique ideas, methodologies and trade secrets – as well as other intangible assets – customer lists, plans for future products, non-public financial information, contracts with suppliers, software source code, and so on.
These information assets are extremely valuable, and often what differentiate you from the competition. In the wrong hands – the hands of a competitor, for example – the damage could be catastrophic.
IT professionals lie awake at night making sure their networks are protected from outside threats. And yet you don’t have to look too far to find high-profile examples of security breaches. The 2014 hacking of Sony Pictures and the release of thousands of private emails and documents was both costly and embarrassing for the company.
Perhaps, it’s another headline-grabbing event that offers an indication of what may be a more common and pervasive threat to your information assets: the release of classified National Security Agency (NSA) documents by Edward Snowden. Snowden, you may recall, was a contractor working for the NSA when he copied and released classified information without authorization. This wasn’t a hack from the outside; it was the job of an “insider.” (more…)
“Change is the only constant in life,” so said Heraclitus, the Greek philosopher, around 500 B.C. As I look toward the legal environment in 2017, that saying is alive and well thanks to the emergence of robotics, other workplace of the future solutions and artificial intelligence (AI), the next critical wave of change in law firms.
What is different from Heraclitus’ time is the velocity at which change is occurring. Advancing law firm technology has pushed firms to move uncommonly fast to implement the changes necessary to garner the benefits that are possible for strategic growth and overall survival. The law firm of the future must address these coming influences that are re-engineering how work will be done. What are these influences that I believe will impact the legal arena in 2017? Here are my predictions: (more…)
Ever since I was young, I have had a gift for spotting antique furniture. Even if it had 10 coats of paint and was unrecognizable as a relevant piece of history, I could see past that and find the hidden gem. As a hobby, I go on “antique adventures” throughout New England in the hopes of spotting that piece of furniture to refinish and bring back to its glory days. I do this because these antiques are, indeed, relevant.
Most recently, I spotted an art deco statute that was being used as an outside doorstop for more than 30 years. To my surprise, it was a 1920s original bearing the signature of Mr. Arthur von Frankenberg, one of New York’s well-known artists and sculptors who owned Frankart, Inc. “The Lady,” as I have named her, has been restored and made relevant again. She holds my peppermint treats.
Unlike an old antique that may be pushed into a corner of a barn and forgotten, I have the power to keep myself relevant. The legal space is changing at lightning speed. With cyber and data security continuing to be a threat, law firms migrating to the cloud and information governance along with eDiscovery remain hot topics.
My current role as Konica Minolta’s national legal solutions manager entails following trends in the legal vertical to ensure we stay relevant for our customers and remain an industry leader and trusted advisor.
Over the past few years, I have obtained project management professional certification (PMP®) to understand project management methodologies and the PMI agile certified practitioner (PMI-ACP®) to understand agile business intelligence so that Konica Minolta’s legal vertical can move quickly as the market changes while keeping pace with customer demands. For example,
key offerings for the legal vertical are computer forensics, eDiscovery and managed review services. As such, I have obtained the certified eDiscovery specialist certification (CEDS®) to maintain my relevance and joined the Association of Certified eDiscovery Specialists (ACEDS) to network with my peers and to keep abreast of the ever changing eDiscovery landscape.
Lastly, I am almost at the finish line for my master’s degree in law and governance with a concentration in legal technology, compliance and regulations.
As high-profile breaches continue to increase and flood the news every week, so does attention to the growing concern of protecting all types of data. Hackers have discovered that one of the easiest routes to a corporation’s data is through third parties. (more…)
We don’t have 12 jurors to get a consensus of what challenges and trends will impact the legal profession come the New Year, but our vast experience with law firms allows us to play judge and jury to help enlighten you. Some of these may or may not come as a surprise, but they’ll be areas that the legal industry must consider to remain safe and successful.
For instance, we believe that cybersecurity will be the industry’s biggest challenge. We’re used to hearing news reports about breaches in the medical and retail worlds – like those from Anthem Blue Cross/Blue Shield and Target – but we never hear about breaches in the legal world. Law firms have become a veritable treasure trove for hackers in the past five to 10 years. Hackers are now getting to big corporate data through much less secure routes, such as outside counsel. Law firms must deploy advanced security measures – like those offered via All Covered Security Services – that identify and mitigate the risks to their clients’ and the firms’ assets, especially personally identifiable information (PII). (more…)
The golden rule for every business: “Put yourself in your customer’s place.”
– Orison Swett Marden
More than ever, organizations are keenly aware that they can have cutting-edge products, superior customer service and the best talent but, if they are not keeping pace with their customers’ needs, they don’t have a working formula for success.
In the legal industry, technology trends are rapidly changing. So, all aboard! The train has left the station and keeping pace is more paramount than ever.