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A recent New York Times article, “As Paperwork Goes Missing, Private Student Loan Debt May be Wiped Away”, reported on National Collegiate, one of the largest owners of private debt, which lost potentially $5 billion in student loans due to missing paperwork. While the students may be relieved, the lenders are certainly distressed because document scanning and indexing could have prevented their losses. The article noted that tens of thousands of people who took out private loans to pay for college — but have overdue payments — may get their debts wiped out. Judges around the country have dismissed dozens of delinquent borrower lawsuits because the loan holders can’t produce the paperwork to prove the person owns the debt. Recent cases in New Hampshire, Ohio and Texas have tossed out lawsuits by National Collegiate, ruling that it could not prove that the person named in the lawsuit owned the debt on which it was trying to collect. (more…)
History was made in Vienna. The inaugural gathering of Konica Minolta’s PROKOM user community brought together production print experts and users to connect, learn and grow with like-minded people and businesses. (more…)
Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.
This says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.
Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.
To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.
Kevin Kern, Senior Vice President, Business Intelligence Services and Product Planning
Imagine you walk up to the multifunction printer in your office, put your documents into the document feeder and hit the “Scan” and then the “Start” buttons. You then remove your original documents and head back to your desk.
Mission accomplished. An easy task, if you are able bodied. But for the millions of workers across the country and the world who have physical handicaps or special needs, performing the basic tasks of their job, like printing, can be difficult. At Konica Minolta, every worker having the ability to do their job, regardless of physical ability, is a critical concern.
That’s why Konica Minolta builds user accessibility into every product we create. From vision to product launch, we develop our products from the ground up with universal design in mind. This means accessibility for anyone, regardless of age, gender, stature or special need. This also means usability and that our products are comfortable to use and intuitive to operate.
“Moon shots are made to be landed.” Ginni Rometti, chairman, president and CEO of IBM
These are exciting times across the healthcare spectrum. And nowhere was this excitement more palpable than at the HIMSS Conference, where more than 40,000 healthcare IT professionals from around the world gathered in Orlando, FL, to discuss the future of healthcare. (more…)
First, there’s the obvious connection. Our partner Wayne Taylor Racing kicked off their 2017 season at the 55th Rolex 24 at Daytona, introducing the brand new No. 10 Konica Minolta Cadillac DPi-V.R. In its first official race appearance, their speed and technology resulted in victory! (more…)
2016 is drawing to a close. This has been a big year of firsts for Konica Minolta because of the hard work and dedication of our employees.
We have created the Workplace of the Future,™ staking our claim as the leader in office innovation. Work is not where you are. Work is what you get done. We will transform work, allowing companies and their employees to work more productively, more efficiently and more collaboratively and, especially, more securely.
We have expanded our offerings in the print production space, opening up exciting new revenue streams for our graphic communication clients. Our flagship AccurioJet KM-1 puts us firmly in the digital inkjet market, enabling commercial printers to produce high-quality offset print jobs and develop highly personalized short-run applications. The bizhub PRESS C71cf is a new digital press for the label and packaging industry, benefitting businesses as they transition from conventional printing to digital technology. The C71cf is the first of many new products that supports our strategy in the label and packaging industry market.
Kevin Kern, Senior Vice President, Business Intelligence Services and Product Planning
The workplace is evolving, and work and life are becoming more integrated. To stay competitive, organizations around the world are investing in the employee experience to attract and retain top talent.
But what exactly is the employee experience and how do companies adapt? We recently tapped into Future of Work authority and best-selling author Jacob Morgan to get some insight.
According to Morgan, a simple explanation of employee experience is that it’s the difference between a workforce who has to show up, and one who wants to show up. This doesn’t necessarily involve fancy perks; instead, Morgan describes it as a combination of three unique environments that focus on:
The culture the company creates
The physical work environment (the workspace) and very importantly
Technology, or the tools that are available to employees in order to do their jobs.
“Technology is the central nervous system of an organization,” says Morgan. “It connects everyone and everything.”
Based on research from his upcoming book, The Employee Experience Advantage (March 2017) he expanded on the role that technology plays in employee experience in a webinar we presented as part of our Workplace of the Future initiative. He summarizes the factors that organizations need to consider when vetting technologies with the “ACE” formula:
Available to everyone: New technologies and tools should be available to all employees who want to use them.
Consumer-grade: It should be so beautiful, easy and valuable that employees would consider using something like it in their personal lives.
Employee needs vs. business objectives: It’s easy to get caught up in the business needs the technology meets while ignoring how they will be utilized. It’s important to understand how the employees will actually be able to use the tools.
“It’s important to think of your organization more like a lab, and less like a factory,” says Morgan. “It’s especially important when we’re thinking about technology.”
Learn more about the trends that are reshaping the Future of Work, and the role of technology in the Employee Experience by watching the replay here:
Everyone has the power to make the world a better place.
This concept is the cornerstone of the growing social movement #GivingTuesday, which takes place today, November 29. #GivingTuesday is a global day of giving fueled by the power of social media and partnership. The idea is simple: in the midst of consumer-driven events like Black Friday and Cyber Monday, #GivingTuesday encourages people to come together and celebrate acts of generosity and kindness, no matter how large or how small.
As a movement, #GivingTuesday doesn’t actually accept donations. It aims to connect donors with non-profits and spread the general spirit of giving. There are so many reasons to give, especially around the holidays. Our world is facing serious challenges, including poverty and food shortages. There are people in need in almost every community.
Giving doesn’t need to cost money and can fit into your busy schedule. Everyone has something to give, whether it’s helping a child with their homework, lending a hand to an elderly neighbor or buying a coffee for the person in line behind you at Starbucks. If everyone contributed one act of kindness this #GivingTuesday, imagine how many people would have a better day! (more…)