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  • Workplace of the Future™ Webinar: How Technology is Helping Companies Reshape the Employee Experience

    , Senior Vice President, Business Intelligence Services and Product Planning

    Kevin Kern

    Senior Vice President
    Business Intelligence Services and Product Planning


    Kevin P. Kern leads the Business Intelligence Services and Product Planning organization. In this role, he is responsible for the growth and innovation of the company's technology, solutions, vertical markets and ECM practice. In his spare time, he enjoys playing guitar, golf and hanging with his family.

     

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    The workplace is evolving, and work and life are becoming more integrated. To stay competitive, organizations around the world are investing in the employee experience to attract and retain top talent.

    But what exactly is the employee experience and how do companies adapt? We recently tapped into Future of Work authority and best-selling author Jacob Morgan to get some insight.

    According to Morgan, a simple explanation of employee experience is that it’s the difference between a workforce who has to show up, and one who wants to show up. This doesn’t necessarily involve fancy perks; instead, Morgan describes it as a combination of three unique environments that focus on:

    • The culture the company creates
    • The physical work environment (the workspace) and very importantly
    • Technology, or the tools that are available to employees in order to do their jobs.

    “Technology is the central nervous system of an organization,” says Morgan. “It connects everyone and everything.”

    Based on research from his upcoming book, The Employee Experience Advantage (March 2017) he expanded on the role that technology plays in employee experience in a webinar we presented as part of our Workplace of the Future initiative.  He summarizes the factors that organizations need to consider when vetting technologies with the “ACE” formula:

    • Available to everyone: New technologies and tools should be available to all employees who want to use them.
    • Consumer-grade: It should be so beautiful, easy and valuable that employees would consider using something like it in their personal lives.
    • Employee needs vs. business objectives: It’s easy to get caught up in the business needs the technology meets while ignoring how they will be utilized.  It’s important to understand how the employees will actually be able to use the tools.

     

    “It’s important to think of your organization more like a lab, and less like a factory,” says Morgan. “It’s especially important when we’re thinking about technology.”

    Learn more about the trends that are reshaping the Future of Work, and the role of technology in the Employee Experience by watching the replay here:

    December 06, 2016

    Solutions, Strategy, Technology, Thought Leaders

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