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  • Transformation Starts With People

    , Senior Vice President, Marketing

    As a Konica Minolta Philosophy Ambassador I was fortunate to attend the Transform Award and Business Contribution Award (TA/BCA) ceremony in Hachioji, Japan this summer. The TA/BCA ceremony is held annually and serves to recognize teams within our 44,000+ employees who showcase transformational and innovative thinking. My role, as a Philosophy Ambassador is to witness and advocate for our six core values, which are clearly exemplified by each of these teams. Open and honest. Customer-centric. Innovative. Passionate. Inclusive and collaborative. Accountable.

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    Thought Leaders

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    Konica Minolta Steps Forward with Confidence and Support

    I’ve written before about diversity in the workplace and am proud to see strides taken within Konica Minolta to ensure that our people, and our community not only accept all people for who they are – in gender, in race, in age and in creative thought – but also recognize the important role that different thought leadership plays into our overall success.

    Diversity Makes a Difference

    A Forbes article on this subject (coined “inclusive decision making”) highlights better business performance with teams that incorporate variety in age, gender and geography. (more…)

    From Our Experts

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    Today marks the fifth annual #GivingTuesday, celebrated on the Tuesday after Thanksgiving and on the heels of the widely recognized shopping events Black Friday and Cyber Monday. #GivingTuesday kicks off the charitable giving season, encouraging social action, collaboration and generosity.

    At Konica Minolta, we’re committed to making our world a better place. It’s engrained in our corporate culture and stems from our philosophy which aims to “create value for society.” As a global company, we work hard to use our wide-reaching resources and expertise to contribute to the greater good. We’re promoting environmental sustainability by continually developing and perfecting the greenest products and solutions on the market. This year we’ve even added the new goal of achieving “Carbon Minus” status to our long term environmental plan, Eco Vision 2050.

    This year employees donated more than 3,000 books to students through our Books2BETTER initiative

    Here in the U.S. our employees are changing our world for the better everyday. This year alone, we’ve put more than 3,000 books into the homes of young readers from low-income families, contributed $6,000 to breast cancer research and devoted hundreds of volunteer hours to harvesting vegetables for local food banks and rebuilding our communities. Konica Minolta has also contributed $40,000 in matched donations to nonprofit organizations important to our employees through our newly launched Matching Contributions Program. These are all achievements to be proud of and inspire us to continue to think of new and creative ways that we can pay it forward in the coming year.

     

    Employees wore pink on October 19 to raise awareness for Breast Cancer on our annual Think Pink Day

    That’s the beauty of giving, there are seemingly infinite ways that every person can make the world a better place, and as a company that values innovation and creativity, we are well equipped to come up with solutions to problems. This year, I read the brilliantly written book, “Half the Sky” by Nicholas Kristof and Sheryl WuDunn. It was an eye-opening glimpse into one of the largest humanitarian issues facing our world today, the oppression of so many women and girls in developing countries. More girls have been killed in the last fifty years, just because of their gender, than men were killed in all the wars of the twentieth century. But the authors suggest that there is an attainable solution; by providing financial support and education to th

    A team of Konica Minolta women teamed up for a Habitat for Humanity Women’s Build volunteer day during June

    ese women and girls, oppression can be turned into opportunity.

    I came away from the book wanting to help. The Lady Savant Foundation recently opened a school for 6th – 8th grade students in Cambodia and are actively seeking funds and educational materials to support the school and their “Girls Be Ambitious” program, an incentive program to keep girls safe, educated, and out of human trafficking circles. The Foundation teams up with the ArtWare organization, to run creative team building events to design tiles for charitable causes. During December, a group of Konica Minolta employees will have the opportunity to design educational “ABC” tiles that will be installed on the walls of the school in 2018. I’m excited to see what our employees create together and thrilled that we will be contributing directly to such an important cause.

    This #GivingTuesday, take a moment to think about what you can do to give back. Whether the gesture is large or small, creative or simple, every act of kindness makes the world a better place. At Konica Minolta, we’re excited for what the New Year holds and look forward to continuing to provide innovative solutions of all kinds in 2018!

    Corporate Citizenship, From Our Experts, Leadership, Sustainability, Technology

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    A gorgeous week of weather in Southern California welcomed our 2017 FutuREady Conference as we hosted approximately 200 dealer partners and over 700 attendees to support them and the future of their businesses. The week was capped off with the Blue Angels Foundation Konica Minolta Golf & Tennis Classic, a charitable event that supports our military veterans.  The combination of business and charity brings perspective, motivation and additional purpose to an otherwise professional event. (more…)

    Corporate Citizenship, From Our Experts, Leadership, Marketing, Solutions, Strategy, Technology

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    Konica Minolta has very loyal customers.

    Because of this, Konica Minolta has been the top multifunction printer in Brand Keys Customer Loyalty Engagement Index® for 10 consecutive years. We have also received top honors in brand engagement.

    2017 Brand keys_cmykThis says a lot about our commitment to our customers. We set extremely high standards for our customer experience and work continually to make each customer’s journey the best it can possibly be. Our goal across the company, especially in Marketing, is to enhance every customer experience and to proactively communicate with customers regularly.

    Today’s customers want interactions that are easy, fast and reliable, and MyKMBS, our virtual, self-service mobile app, gives them that freedom. Now, customers can initiate a service call, order print supplies or enter a meter read for their bizhub® multifunction printers at any time from anywhere. You can read more about MyKMBS in our blog and download the app for Android or iOS to explore its countless features.

    To make our digital customer experience more robust, we have refreshed the design of our website homepage. Analytics show us where users are searching for information, which pages they are going to the most often and which pages they are spending the most time on. We have identified the pages have the highest traffic and we have moved links to these pages onto our homepage for easy customer access. We’ve also created content specific to our customers’ roles, so whether they are a high school administrator, an office manager, a CIO or a production print shop owner, we speak their language and offer subsequent pages that educate them about their unique business challenges and then offer seamless solutions.

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    Customer Experience, Leadership, Marketing, Thought Leaders

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    “Moon shots are made to be landed.”
    Ginni Rometti, chairman, president and CEO of IBM

    These are exciting times across the healthcare spectrum. And nowhere was this excitement more palpable than at the HIMSS Conference, where more than 40,000 healthcare IT professionals from around the world gathered in Orlando, FL, to discuss the future of healthcare. (more…)

    Content Management, Leadership, Solutions, Strategy, Technology, Thought Leaders

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    The Journey Toward Empowerment

    , Senior Vice President, Marketing

    Step_Forward_Logo

    A year ago, we made a promise to the women of Konica Minolta to help them advance in their careers.

    A year ago, Step Forward was created to do just that.

    I am so proud of this initiative, both personally and as the executive sponsor, to be able to offer a forum to empower women at all career levels. Step Forward has opened doors, started conversations, shined a light on where we are and where we need to go. (more…)

    Corporate Citizenship, Leadership, Thought Leaders

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    CX Day Banner

    Customer experience is vastly different from customer satisfaction, which is more limited in scope and focuses on how a company’s product or services fail to meet or exceed expectations at any given time. Customer experience, on the other hand, is about understanding the critical moments when a customer interacts with a company and, ultimately throughout the relationship, with a brand to drive purchasing and loyalty.

    The customer experience journey starts long before a potential customer buys our products. It starts with awareness about our company and our offerings. From the moment someone hears about us, through brand awareness, we are working to build their trust. We do that through shared values and goals. Do our products, our philosophy, our core values align with theirs?

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    Customer Experience

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    Hunger in the United States is on the rise, with studies proving that one in six Americans face hunger. What’s more important to consider is that hunger doesn’t only exist in the home, it is often brought to school, and this can deeply affect a child’s learning capabilities. In fact, three in five elementary and middle- school teachers say that they see children come to school hungry.

    While more than 20 million students receive a free or reduced-price lunch on an average school day fewer than half of these students are provided the same bargain for breakfast, which is known to be the most important meal of the day. Teachers claim that having a nutritious breakfast increases concentration, leads to better academic performance and encourages good behavior in the classroom. (more…)

    Corporate Citizenship, Leadership, Thought Leaders

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    I started in this industry in 1997 after four years at Merrill Lynch, a brief stint in a computer depot repair company, and on the heels of just finishing graduate school. It was at the time when digital copiers were just starting to replace analog and the Motorola DynaTAC “brick” cell phone (quite the status symbol when Michael Douglas wielded it in the movie “Wall Street”) was being replaced by the newer, more compact, Motorola StarTAC flip phone. It was all about hardware and having the latest and greatest gadget, processor, beeper … you name it. Then, with the founding of Netscape, AOL, Prodigy and CompuServe, the internet era took off, proliferating the “world wide web” in households and penetrating the mainstream office environment. (more…)

    Customer Experience, Leadership, Strategy, Thought Leaders

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