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  • The Journey Toward Empowerment

    , Senior Vice President, Marketing

    Step_Forward_Logo

    A year ago, we made a promise to the women of Konica Minolta to help them advance in their careers.

    A year ago, Step Forward was created to do just that.

    I am so proud of this initiative, both personally and as the executive sponsor, to be able to offer a forum to empower women at all career levels. Step Forward has opened doors, started conversations, shined a light on where we are and where we need to go. (more…)

    Corporate Citizenship, Leadership, Thought Leaders

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    Houston, TX office collecting food items during our national 2015 Food for Thought Drive.

     

    If there’s one truth that has become strikingly clear to me, it’s that the holidays have, and always will be, a magical time. What makes these days so special is the meaning we create from them, and most of that meaning comes from giving. We give gifts, food, laughs and even memories to loved ones without a sign of hesitation. We celebrate our blessings, and we are reminded that kindness and generosity should reign.

    December 1 is Giving Tuesday, a global day dedicated to giving back. People across the world come together for one common purpose: to celebrate generosity. It’s a crucial day to think about how we can give back to those in need and take actions to recognize that others are less fortunate.

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    Corporate Citizenship, Leadership, Thought Leaders

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    CX Day Banner

    Customer experience is vastly different from customer satisfaction, which is more limited in scope and focuses on how a company’s product or services fail to meet or exceed expectations at any given time. Customer experience, on the other hand, is about understanding the critical moments when a customer interacts with a company and, ultimately throughout the relationship, with a brand to drive purchasing and loyalty.

    The customer experience journey starts long before a potential customer buys our products. It starts with awareness about our company and our offerings. From the moment someone hears about us, through brand awareness, we are working to build their trust. We do that through shared values and goals. Do our products, our philosophy, our core values align with theirs?

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    Customer Experience

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    The Power of Confidence

    , Senior Vice President, Marketing

    confidenceI always was, and still am, so impressed when watching women and men get up in front of a crowded audience and pull off a presentation with grace, eloquence and intellect.

    Regardless of the topic, there was something in their posture, their stories, or their eyes that commanded the audience to listen intently to each word. Every presenter’s style was immensely different: some told emotional stories that stirred memories connecting us to them, others kept an audience rolling and entertained. Having had to overcome prepresentation jitters on a number of occasions, and as someone who always thinks twice before speaking, even during meetings, I came to realize that a key part to speaking is confidence.

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    Leadership, Thought Leaders

    3D Cement RobotSo, the saying goes, “The more I learn, the more I realize the less I know.” Attending South by Southwest (SXSW) this past weekend absolutely made me feel dumb and old.

    Dubbed the largest interactive, film and music festival in the United States, the event attracts over 72,000 people and spans 10 hotels and multiple event locations throughout downtown Austin, Texas. The interactive programming sessions encompassed tracks arranged around themes that touched on robotics, content, art and science, healthcare, wearables, gaming, global impact, and so much more.

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    Leadership, Technology, Thought Leaders

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    The holidays are here again! As we become immersed in travel plans, shopping lists and holiday parties, it can be easy to forget what this season is really about: giving.

    Today, the world will come together for one common purpose: to celebrate kindness and to give. December 2 is Giving Tuesday, and it is gaining momentum rapidly. Formed by New York’s 92nd Street Y and the United Nations Foundation in 2011, Giving Tuesday is a philanthropic response to consumer-driven events like Black Friday and Cyber Monday.

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    Corporate Citizenship, Leadership, Thought Leaders

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    Girl and microscopeThis past summer, my 12-year-old daughter attended the Beuhler Challenger & Science Center Rocket Girls Science and Astronomy Camp. It was a week-long day camp focusing on encouraging girls to use science, math and technology to shape their futures. They built and launched rockets and learned about astronomy and women in aviation. Especially touching to me was the session about Sally Ride, the first female in space, who was also a professor of physics at the University of California, San Diego, my alma mater. My daughter came home daily with new facts, excited to share her learnings, and reciting the names of the planets and facts about our solar system at every opportunity. Fueling passion for science, technology, engineering and math, often referred to as STEM, during childhood is extremely important to our nation’s students and our future as a global leader. (more…)

    Leadership, Strategy, Technology, Thought Leaders

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    Hunger in the United States is on the rise, with studies proving that one in six Americans face hunger. What’s more important to consider is that hunger doesn’t only exist in the home, it is often brought to school, and this can deeply affect a child’s learning capabilities. In fact, three in five elementary and middle- school teachers say that they see children come to school hungry.

    While more than 20 million students receive a free or reduced-price lunch on an average school day fewer than half of these students are provided the same bargain for breakfast, which is known to be the most important meal of the day. Teachers claim that having a nutritious breakfast increases concentration, leads to better academic performance and encourages good behavior in the classroom. (more…)

    Corporate Citizenship, Leadership, Thought Leaders

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    I started in this industry in 1997 after four years at Merrill Lynch, a brief stint in a computer depot repair company, and on the heels of just finishing graduate school. It was at the time when digital copiers were just starting to replace analog and the Motorola DynaTAC “brick” cell phone (quite the status symbol when Michael Douglas wielded it in the movie “Wall Street”) was being replaced by the newer, more compact, Motorola StarTAC flip phone. It was all about hardware and having the latest and greatest gadget, processor, beeper … you name it. Then, with the founding of Netscape, AOL, Prodigy and CompuServe, the internet era took off, proliferating the “world wide web” in households and penetrating the mainstream office environment. (more…)

    Customer Experience, Leadership, Strategy, Thought Leaders

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    Studies show that a child’s exposure to books in their early childhood years is essential to the development of their literacy skills and is proven to be a strong predictor of their future academic success. Children from low-income families often lack access to books, as food and shelter are priority – this puts them at a disadvantage to their peers.

    Supporting childhood education is important at Konica Minolta. As a technology and solutions company, we’re interested in promoting education to shape our nation’s next generation of leaders and thinkers. In March and April Konica Minolta furthered our mission to promote childhood education with the Books2BETTER program. This initiative encouraged Konica Minolta employees at branches nationwide to organize local book drives to support underprivileged young readers in their community by collecting new books for preschool and kindergarten aged children from low-income families. (more…)

    Corporate Citizenship, Leadership, Thought Leaders