Hugo Palacios Discusses The Benefits Of ECM
Responsibility for maintaining public records is one of the earliest responsibilities of local government. Maintaining records has included binding title records, archiving records series in boxes, and using microfilm and microfiche to preserve information as a result of the limitations of paper.
Fast forward to today, the responsibility to manage and preserve records is still alive, but the way the government does business is changing. These organizations are asked to do the same work with less staff, originate and conduct business through self-service and do all of it without paper. The paperless world is also essential to meeting the expectations of constituents who have grown up online and use social media and apps in all aspects of their lives.
This is where it becomes complicated to uphold a paperless world with records management. On one hand, efficiency and reduced cost are essential for today’s local government and creating paperless processes is a key driver for both. But how can records’ responsibilities and the drive for efficient government balance out? What if a single solution could improve efficiency throughout government and support your records management effectiveness?
This is why so many local governments are using enterprise content management (ECM) to meet their needs and why using a single solution makes sense.
Before something becomes a record, it’s often a document moving through a process. ECM features workflow automation that routes documents, provides process transparency and speeds up work. This process helps support a faster and efficient way to run government offices.
Konica Minolta’s ECM services encourage early capture of documents and will make the job of records manager easier. It eliminates lost documents that need to be preserved as paper records become a thing of the past.
These solutions also have the ability to manage a record from the moment it’s stored in the digital workflow. And staff doesn’t need to decide if something is a record. The solution does that for them and this means that an organization can be confident about records preservation.
However, preservation is only one piece of the workload. Records management responsibilities need to fulfill public records requests that are complex in a manner that is most efficient for staff.
In fact, our ECM solutions are perfect for complex searches. The system works to make it easier and faster for staff to respond to and provide complete records request packages. ECM “upstream” also allows an organization to remain confident that documents are preserved. Once a document is archived into the ECM repository, it is not only designated to a record, but it’s also secure and preserved.
Finally, the scalability of ECM means that all future records are stored in a single place. This makes the search for records so much easier than a search that might require file cabinets, offsite bankers’ boxes, staff desks and even multiple locations. The efficiency of searching a single place is obvious, but meeting a request with a complete package is a legal requirement made easy by the single repository of an ECM solution.
In the past, Konica Minolta considered microfilm and microfiche a records management solution. While these may have satisfied the preservation needs in the past, today’s local government needs solutions that drive efficiency and are scalable and usable by all departments. ECM meets those needs, but records managers should consider the above and recognize that ECM can provide key “upstream” benefits while making their lives easier. ECM makes local government more efficient and responsive and it does this while supporting records responsibilities and addressing the needs of today’s constituents.
ECM is an all in one solution for government entities. There is so much more to learn about enterprise content management and the how it helps to alleviate overworked employees and restores assurance that records are safe.