Imagine a family practice office on a Monday morning with every seat in the waiting room full, and three people waiting at the check-in window. Contrast that to an Emergency Room at a community hospital on a Friday night with 40-50 patients waiting to be admitted. Each scenario is very different, but they have a few things in common – busy staff, anxious patients, and a challenging document workflow. Add to that the necessity to correctly and quickly capture patient information and clinical notes in order to satisfy billing requirements and regulatory compliance while maintaining the privacy and security of the patient.
These are typical situations in today’s healthcare environment and are complicated by the fact that electronic health records (EHR) are changing the way clinicians do business. Perhaps the biggest challenge for a healthcare provider is how to capture all of the paper documents associated with a patient visit or encounter. (more…)