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  • Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.

    That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.

    Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.

    (more…)

    From Our Experts, Solutions

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    How ECM Will Evolve in 2017

    , Director, Enterprise Content Management

    Blog-ECM1_resized

    As I sit here to write this post, I’ve pulled up my favorite Jazz station from the Amazon Prime App on my laptop and I hear Frank Sinatra’s, “The Best is Yet to Come” – a favorite.

    The best is yet to come, and won’t that be fine
    You think you’ve seen the sun, but you ain’t seen it shine

    These lyrics resonate with me as I formulate my predictions for Enterprise Content Management (ECM) for 2017. We’ve had a great year in 2016 providing ECM solutions and services to our customers.  But, in 2017, we expect to bring greater growth and expansion for customers, employees and the industry. (more…)

    Cloud, Content Management, From Our Experts, Solutions, Strategy, Technology

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    How ECM Can Help Accomplish Digital Transformation

    , Director, Enterprise Content Management

    ecm_dtThe world is changing and so is the way we all work. Businesses today are challenged to find new ways to streamline processes and enhance experiences for both staff and customers. Competitive pressures mean businesses must become more efficient, agile and responsive and, at the same time, ensure compliance with standards for governance and security.

    As Charles Darwin said, “It is not the strongest of the species nor the most intelligent that survives. It is the one that is the most adaptable to change.” This quote can be transferred to companies as well, which means that companies are successful if they adapt to their constantly changing circumstances: New customer requirements (both internal and external), changing market situations or new regulatory standards which might have an impact on the company and its organization.

    Gartner defines digital transformation as “the dynamic orchestration of human, machine and information resource interaction to deliver optimal business outcomes in a strategic and prioritized manner.” True transformation is about doing things differently, NOT about doing different things. Organizations that pursue this avenue tend to be organizations that are constantly looking at their business and looking at ways to stay ahead of the competition.  They think outside of the box to disrupt the rules of the game. (more…)

    Content Management, From Our Experts, Solutions

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    One size doesn’t fit all. I think that’s something that everyone can agree upon. And that becomes really apparent in the business world where companies operate based on scale, with their resources, strategies and requirements varying depending on size. The needs of a small firm will always be very different from that of a large business. I saw that firsthand when I worked for a major international business company with hundreds of thousands of employees and then moved to a privately-owned engineering firm that employed 30 people. Those two experiences couldn’t have been more dissimilar for me. I went from being in a department of 80 to being the only person on staff responsible for all getting accomplished! (more…)

    Content Management, From Our Experts, Solutions, Technology

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    Welcome to the Workplace of the Future™

    , Senior Vice President, Business Intelligence Services and Product Planning

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    Work is not where you are. Work is what you get done. We firmly believe that at Konica Minolta. And the statistics back us up. By the year 2020:

    • There will be 5 billion more people online. That means even more people connected to a device.
    • There will be 25 billion more connected devices in the world. Those billions of people will be able to make better decisions because data will be more readily available.
    • More than one-third of our global workforce will be freelancers. These workers will not have the same needs for office space but will need enhanced connectivity.

    (more…)

    From Our Experts, Leadership, Solutions, Strategy, Technology, Thought Leaders

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    How ECM Keeps Data Secure

    , Director, Enterprise Content Management

    PrintThere’s no doubt about it. Every company, no matter what size or type, has massive amounts of data and sensitive information that must be kept secure and accessible only to those who need it. There are solutions and best practices you can have in place that will ensure all of your information remains safe. Having a lack of technology and protocols to organize and protect your data is a good way to set yourself up for data security issues.

    The challenge is huge.  The answer is clear: enterprise content management (ECM).

    Data security doesn’t only have to do with information being stolen or hacked; it involves knowing where your data is located and being able to access it when needed. This is especially true when information is stored and filed on paper. The frequency of documents being misfiled and lost are higher than most people want to believe — and very costly. On average, between 2 percent and 5 percent of an organization’s files are lost or misfiled on any given day.

    Now add to this compliance regulations and audits. With the increasing levels of compliance regulations and required audits, both internal and external, keeping track of necessary documents is more important than ever. This is difficult with a system heavy on hard-copy data. Paper-heavy businesses run the risk of being compromised or losing data that could result in lawsuits and other negative repercussions.

    To combat these concerns, business executives have begun to implement firewalls and disaster recovery plans to ward off outside attacks on their data.

    Having a strategy in place is the crucial key to your protection. The bloodline of your organization is your data and that is not something you can risk.

    (more…)

    Content Management, From Our Experts, Security, Solutions

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    How ECM Simplifies Company Security

    , Director, Enterprise Content Management

    Image1_216x250_ACsecurity

    I can remember the day that I got a house key from my father.  This was so exciting – since I was now responsible enough to come and go without an adult at home. (And I was responsible enough not to lose the key.)

    For my parents, giving me that key was not only a responsibility issue, but a security issue.  Security was a hot topic at the AIIM (Association Information and Image Management) 2016 conference that we recently attended.  That’s not a surprise, since one of the business concerns that we always have to overcome when selling enterprise content management to a customer is overcoming risks: security of the data.

    At AIIM, speaker Mark Brousseau, president of Brousseau and Associates, tackled the security topic asking the simple question:  Think Your Scanned Images Are Safe? Think Again.

    (more…)

    Content Management, From Our Experts

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    ECM Expels Outdated Processes in Higher Education

    , President, Enterprise Content Management

    ECM Education Blog Image

    Many schools and universities struggle with outdated processes and low-value tasks that contribute to inefficiency. It really takes a toll on an educational institution’s performance, affecting employee productivity and quality of service. So, the question is: What can be done to remedy this? (more…)

    From Our Experts, Solutions, Technology

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    ECM2 (2)

    When it comes time to implement your Enterprise Content Management (ECM) solution, there are some areas in which we see many businesses make mistakes. Making the transition to your ECM solution should be a smooth, well-planned process minus any headaches. Don’t fall prey to the following five mistakes that are commonly made which will only make the transition more challenging than necessary. (more…)

    Content Management, From Our Experts, Solutions, Strategy, Technology

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    Improving the Competitive Edge for the AEC Industry

    , President, Enterprise Content Management

    ECM2 (2)

    Since the 1980s, computer aided design (CAD) software has been a critical component of the architecture, engineering, and construction (AEC) industries. These systems – including Autodesk®, Dassault Systèmes and Bentley Systems® – are used for designing and engineering plans/blueprints for products and building projects. Within their CAD systems, engineers can view a design from any angle with the click of a mouse and zoom in or out. For many organizations, their CAD system is a core business system from which their business processes revolve around. Using CAD software is more than just producing drawings though. Today’s projects also include contract specifications, change requests and purchasing documents. The challenge is that most of these supporting documents are stored separately, either in different physical places or on network file shares, so it’s hard for companies to get that complete picture of a project. That’s why an Enterprise Content Management (ECM) system is so helpful for AEC companies. (more…)

    Content Management, From Our Experts, Solutions, Technology

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