With early adopters and desperate organizations looking for a way to decrease their use of paper-processes and increase their digitized content and archive, we’ve seen Enterprise Content Management (ECM) embraced by proactive firms with transformational leaders and savvy management. They have taken their business processes and automated them for greater agility and integration with Line-of-Business (LOB) systems to give their people the tools they need for better productivity and providing an improved customer experience.
As other businesses approach what NTT Data has described as Enterprise 3.0, they can benefit from learnings early adopters have found. Most often found in websites, social media bloggers, referrals or word-of-mouth information, the future adopter has become well-educated about ECM and potential applications specific to their industries and departmental pain points. (more…)