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  • Is Outsourcing Once Again the New Black?

    , Vice President of Strategic Services, All Covered

    It appears that outsourcing technology support in law firms is once again on the rise. Although cybersecurity and compliance seem to lead the charge in the motivation to outsource, I am talking to more and more firms every day about leveraging external sources to keep up with technology. No matter where I visit across the United States, when the conversation about outsourcing I.T. comes up with potential clients, I get flashbacks to the first time I read the Tale of Two Cities by Charles Dickens, “It was the best of times; it was the worst of times.” The conversation always seems to be divided between fairytales and horror stories; very often, the same vendor can either be the villain or the hero, based on their quality of service with that particular client. It’s a challenge in selecting the right outsourcing vendor, and quite frankly, there are no guarantees on how to make the correct choice. I often hear about many firms that find mixed results and end up migrating to several vendors very quickly. They find themselves continually in the same predicament as the evaluation criteria rarely changes between vendors selected. In essence, they are just trying to avoid the same problems they experienced with their previous incumbent. (more…)

    From Our Experts

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    I love a well-kept yard and work very hard at hiring the right company to get my yard to look great. Admittedly, I don’t have the time or expertise to spend on my yard to keep it well-trimmed with beautiful beds, so I hire a service to do the job – better than I ever could. If I lived in a climate that got snow, I’d probably hire a plowing service to “shovel me out” – not because I can’t shovel or buy my own plow, but because someone else has the machinery to do it faster and better. (more…)

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